Technical Sales Support Specialist

Our client is seeking a Technical Sales Support professional to join their team to support their ongoing success in delivering high-quality solutions to their clients. This role will primarily focus on preparing detailed technical proposals, handling inbound customer enquiries, and ensuring client needs are met effectively. If you have a strong technical understanding, excellent customer service skills, and the ability to work with both technical and non-technical teams, we’d love to hear from you!Key Responsibilities:Manage inbound customer calls and inquiries, providing timely and accurate informationAnalyse customer needs and recommend suitable solutions by reviewing project specifications and site drawingsCollaborate with internal departments to gather necessary information and ensure client requirements are metPrepare detailed technical proposals and quotations using Microsoft Office, Sage 200, and SalesforceCreate technical arrangement drawings using SolidWorks (training provided if needed)Develop a deep understanding of client requirements, specifications, and applicationsProduce detailed product information that highlights technical aspects, benefits, and applications for customersRequired Experience & Skills:Strong technical acumen with an ability to grasp engineering conceptsIdeally able to read and interpret technical drawings, product catalogues, pricing books, regulations, and relevant industry standards. Training with be provided.Technical or engineering qualifications are preferred but not essentialExcellent communication skills, with the ability to explain complex technical information to both technical and non-technical audiencesStrong organisational skills with the ability to manage multiple projects and deadlinesIdeally working proficiency with technical drawing software (SolidWorks is preferred, or equivalent experience with similar systems)A customer-focused mindset with the ability to build and maintain strong client relationshipsWillingness to travel occasionally for customer visits and industry eventsAbout You: You’re technically minded with a knack for understanding and interpreting complex information. You enjoy providing high-quality customer service, offering clear technical solutions to client enquiries, and collaborating with internal teams to ensure projects run smoothly. While this is not a business development role, your work will play a critical role in supporting the sales process through detailed technical analysis and proposals. Training on systems like SolidWorks will be provided for the right candidate.What’s On Offer:Competitive salary of £35,000 with opportunities for performance-related bonusesContributory pension planDiscretionary bonus (depending on business performance)A supportive and collaborative team environmentOpportunity for professional growth and developmentIf you're ready to play a crucial role in an innovative and growing company, apply today! NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.

Created: 2025-07-23