Office Administrator

Job Description Job TitleOffice AdministratorSalaryOur salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.LocationCradley HeathOur CompanyDoocey Traffic Management is a specialist division of the Doocey Group, providing high-quality traffic management services to support critical infrastructure, utility and civil engineering projects nationwide. Our teams are trusted to deliver safe, efficient solutions in fast-paced, high-pressure environments, for both internal and external customers. As a family-run business with over 40 years of industry experience, we are built on strong the Black Country values of professionalism, integrity, and a dedication to high standards. As part of the wider Doocey Group, we combine decades of industry knowledge with modern technology to keep people, projects and communities moving safely and smoothly.The RoleAs an Office Administrator at Doocey Traffic Management, you will be responsible for supporting the day-to-day running of the office, ensuring all administrative processes are carried out in a professional, accurate and efficient manner. You will act as a key point of contact for customers, operatives and management, ensuring information is communicated clearly and in a timely manner. You will contribute to maintaining high standards of organisation, compliance and customer service, helping to ensure the smooth delivery of traffic management operations and a positive experience for clients and stakeholders.ResponsibilitiesSupport the effective running and continuous improvement of all office procedures, ensuring administrative systems are efficient, compliant and aligned with company standardsAccurate process customer orders onto the company database, ensuring all relevant job details, cost codes, site information and scheduling requirements are correctly recordedLiaise with operational teams to ensure job information is complete, up to date and communicated clearly to relevant departmentsAssist in producing operational and performance reports, unclouding compiling data on completed works, resource allocation, invoicing support and KPI trackingSupport management with data analysis to help monitor productivity, project delivery and commercial performanceMaintain accurate and up-to-date customer records, ensuring documentation, correspondence and contractual information are stored correctly and in line with company proceduresHandle incoming telephone calls and email enquiries professionally, directing queries appropriately and providing timely responses to customers, suppliers and site teamsAssist with document preparation, filing (both electronic and hard copy) and general office organisationProvide administrative support to senior management and operational teams as requiredCarry out ad hoc administrative duties to support the wider business, particularly during busy periodsThe PersonHighly organisedProactive and self-motivatedDetail-orientedCalm under pressureProfessional and reliableStrong communicatorTeam-focusedFlexible and adaptableTechnical Skills & ExperienceMust have previous experience as an Office Manager/Administrator or similar roleWe have a strong preference for someone who has experience working in an SME or in the construction/civil engineering industry Proficient in Microsoft Office applications, particularly Outlook, Word and Excel, with the ability to produce professional documents and manage spreadsheets confidentlyExperience using database systemsKnowledge of New Roads and Streetworks Act regulations would be advantageous but not essentialQualifications & TrainingGCSEs Grade 4-9 or equivalentAdditional InformationDoocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics.Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement.By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.

Created: 2026-03-10