Head of Colleague Experience

About the role This is a unique opportunity to shape the future of colleague experience at a pivotal moment in our organisations journey. As we continue the integration of Coventry Building Society and The Co-operative Bank, together we are building a new culture rooted in our new shared purpose and values. The Head of Colleague Experience will be an important leader in the Group, sharing our strategy and vision and a catalyst for embedding our culture an inspirational storyteller who brings our values to life and fosters a workplace where collaboration, trust and engagement thrive. The role holder will champion employee voice, drive strategic alignment and curate meaningful human connection across the organisation. The person in post will regularly present to our Group Exec, gaining their confidence and trust around our internal comms and engagement strategy and activation. They will be the deputy for the Head of Communications and will help and support our Exec and senior leadership team to be highly visible and accessible, helping colleagues feel confident and connected to the journey were on. Leading internal communications with creativity and clarity, the Head of Colleague Experience will have strong expertise in using Microsoft 365 especially SharePoint and Viva Engage to create a truly social-first colleague experience. Theyll be used to using AI (especially Copilot) and other creative tools including Canva and Capcut to ensure their team delivers dynamic, data-driven and personalised communications. We operate a team led hybrid approach with at least 2 days a week in the Coventry office. Our benefits include: 28 days holiday a yearplus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) Company car allowance Private Medical Insurance We reserve the right toclosethis advertearlyif we receive ahigh volumeof suitable applications About you Youre passionate about building vibrant communities, dismantling silos and using communications as a connective force that empowers high-performing teams to thrive together. Youre a visionary communicator with deep expertise in colleague engagement, internal communications and cultural transformation. To be successful in this role its essential you: Have proven experience leading internal communications, colleague engagement and cultural transformation as a senior level. Have expertise in Microsoft 365, especially SharePoint, Viva Engage and Copilot, with a strong understanding of how to create social-first colleague experiences Possess knowledge of AI tools and how to apply them to enhance communication and engagement Have a deep understanding of highly engaging internal communications, employee listening and change communication Are experienced in coaching leaders and fostering transparent, inclusive communication styles Can use data insights to measure impact and continuously improve Desirable experience will be: Demonstrable experience of crisis communications and risk management principles. In-house experience working for a consumer facing brand About us Were one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others. Were officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues. Were serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know youll build more than just a career with us. All together, better. Flexibility and why it matters We understand the need for flexibility, so wherever possible, well consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer Were proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. TPBN1_UKTJ

Created: 2025-12-11