Senior Membership Administrator

Job DescriptionSenior Membership AdministratorMembership Organisation Coventry-based | Office: MonThurs | WFH: Fridays30,000 per annum12-Month Maternity CoverStart Date: 4th August 2025Are you a highly organised, people-focused professional with strong leadership experience and a passion for delivering exceptional membership services? We are seeking a Senior Membership Administrator for a 12-month maternity cover role to oversee the membership offering.The RoleYoull play a central role in delivering first-class service to members, leading the Membership Administrator, and driving operational excellence across key membership functions. This is a varied and rewarding position offering the opportunity to engage with senior stakeholders, manage high-quality communications, and maintain vital systems.Key Responsibilities Supervising and coaching a Membership AdministratorActing as first point of contact for member queriesManaging onboarding for new and associate membersLeading internal systems and platforms (CRM, CMS, IT liaison, website updates)Supporting communications, member benefits, and committee liaisonCoordinating staff onboarding, health & safety, and wellbeing initiativesManaging data integrity, directories, and CRM updatesSupporting leadership with member presentations and reportsHelping deliver a high standard of administration across the teamPerson Specification Minimum 5 years administrative experienceStrong leadership and communication skillsProven ability to manage systems (CRM, CMS), with excellent IT literacyAttention to detail and a natural drive for process improvementCustomer-first mindset and professional telephone mannerBasic HTML knowledge desirableA team player with a hands-on, can-do attitudeTo apply to this role please send your CV.Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

Created: 2025-06-14