IT Support Specialist-2nd Line

Position: IT Support Specialist (Second Line)Are you the go-to person when complex IT issues arise? Do you thrive in environments where no two days are the same?We’re on the lookout for a Second Line Systems Engineer to strengthen our technical support team in Cornwall. You’ll be part of a close-knit group that keeps hundreds of users across multiple businesses up and running every single day.This is a hands-on role where you’ll troubleshoot, advise, and deliver practical solutions, whether remotely from the helpdesk or occasionally on-site with clients.A Typical Week Might InvolveInvestigating technical escalations that 1st Line engineers can’t resolve.Supporting clients’ networks, servers, and cloud systems to keep operations running smoothly.Assisting with infrastructure upgrades and new software rollouts.Collaborating with senior engineers on project planning and technical delivery.Monitoring system performance and identifying potential security or performance risks.Sharing knowledge with colleagues and helping less experienced technicians grow.Keeping documentation accurate and up to date.Skills & BackgroundAt least 2 years in a technical support or IT service role.Confidence working with Microsoft 365 (Exchange, SharePoint, OneDrive, Azure AD).Strong understanding of networks (LAN/WAN, VLAN, VPNs, Wi-Fi, IP addressing).Familiar with backup technologies and cloud-based storage.Comfortable managing Windows Server environments (Active Directory, DHCP, DNS, GPOs, etc.).Experience within a Managed Service Provider.Full UK driving licence.Technical certifications such as CompTIA A+ or equivalent.What You’ll GetCompetitive salary25 days holiday plus bank holidays (with increases for long service)Company pension, life insurance and private health coverRegular social and team-building eventsIf you think this is the right role for you, APPLY NOW!!

Created: 2025-11-19