Estate Services Officer

JOB DESCRIPTION Reporting to the Estates & Grounds Maintenance Manager you will be responsible for managing a team of Gardeners & Cleaners across our housing schemes in the Colchester, Chelmsford, Southend-on-Sea and the surrounding area within Essex, the team deliver and maintain an excellent level of cleaning, gardening and grounds services. You will be responsible for facilitating and scheduling the delivery of cleaning, gardening and grounds maintenance, ensuring all activities carried out are delivered in line with agreed budgets, compliance with Health & Safety, COSHH and PPE legislation. You will liaise with customers on site to help identify service improvements, ensure the reporting of repairs, removal of fly tipping and graffiti and report safeguarding alerts. You will ensure the supply and use of all allocated equipment, fleet, materials and any other consumables are in line with Policy, Procedure and legislation. What we're looking for We are looking for someone with a strong track record of leading a team to deliver exceptional levels of customer service. You'll be someone who enjoys being a motivational leader and promoting Guinness whilst modelling our behaviours. You should be able to demonstrate: Experience of leading and managing remote working teams and staff members, including strong performance management skills. Track record of working to agreed standards, specifications and timescales. Experience of delivering high quality Estate Services-grounds maintenance, gardening, communal block cleaning, weed-spraying, refuse removal and compliance activities. Direct experience of working with customers and customer feedback in a service delivery environment. Understanding and knowledge of compliance processes and relevant Health and Safety legislation, e.g., COSHH, PPE, RIDDOR. Experience of budget management, cost control and stock management. Excellent communication skills both verbal and written. A good level of IT knowledge including Microsoft Outlook, Excel and Word. Able to demonstrate Guinness Behaviours. Hold a current full UK driving licence and can drive manual gear vehicles. Desirable Experience & Qualifications: Good IT literacy, including Microsoft packages. Horticulture NVQ, BTEC or relevant professional qualification. Institute of Occupational Safety and Health Certification. An understanding of service charges. Performance management of dispersed teams. If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV and a personal statement. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. REEDTGP Benefits Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay Annual Performance Score bonus subject to eligibility Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options There are a couple of health care schemes available depending on the post grade VDU/DSE Free eye test vouchers every 2 years with 55 contribution to glasses if requires for VDU work Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme TPBN1_UKTJ

Created: 2025-11-01