Child-Sponsor Connection Specialist/ Leave Coverage

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!Here’s where you come in:Important: This is a 1-year contract position to cover Leave.The role is working to enhance the heart of World Vision Child Sponsorship – connection. By working collaboratively and creatively, you will design and enable safe, meaningful, and joyful experiences that deepen the emotional bond between children and their sponsors.Working in close partnership with Field Offices (FO), Support Offices (SO), content creators, IT specialists, and child protection leads, this role helps shape multi-format experiences, including photos, videos, voice messages, digital interactions, and games that go beyond traditional letter writing.The role relies on cross-functional collaboration to test, adapt, and implement these experiences at scale. It brings together diverse perspectives from across the partnership to ensure that innovations are context-sensitive and aligned with both child and sponsor needs.Ultimately, this role contributes to increasing sponsor satisfaction, boosting Net Promoter Scores (NPS), and improving sponsor retention by fostering interactions that feel personal, heartfelt, and trustworthy—while safeguarding the dignity and well-being of every child.MAJOR RESPONSIBILITIESStakeholder Collaboration Collaborate and influence with Field and Support Offices, and WVI Sponsorship colleagues to pilot and implement new, safe interaction types.Design and ExecutionDesign and test safe, innovative child-sponsor connection experiences based on field insights, behavioural data, and sponsor expectations.Virtual Field Experiences (VFEs)Support Virtual Field Visits and digital event coordination to provide immersive and safe sponsor experiences.Best Practice ScalingDevelop and maintain best practice guidelines for safe, meaningful child-sponsor connections.Reporting and EvaluationEvaluate sponsor satisfaction and child feedback to continuously improve interaction formats.SafeguardingCoordinate safe delivery of standard sponsorship products (e.g., letters, photos, videos) per SO requirements.Requirements include: Bachelor's degree in communications, human-centered design, behavioural science, or related field (Master’s preferred).Occasional international travel may be required.Excellent written and verbal English is required; additional languages are an asset.Is this job for you?Find the full responsibilities and requirements for this position and apply online by the closing date until December 12, 2025. World Vision is dedicated to our team members’ development and their success. We aspire for all employees to be fulfilled through their work and their contributions to an organisation working to provide long-term sustainable solutions to the world’s most vulnerable people.For more information on World Vision International, please visit our website: .Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so.

Created: 2025-12-11