Sales Support

Job DescriptionCompany DescriptionLiang & Eimil is a UK-based company offering commercial upholstery off the shelf from their warehouse in London. They specialize in creating unique premium collections for luxury furniture, lighting, and accessories for the interior design industry. Liang & Eimil provides creative solutions to their clients, adding value to their business.Role Summary:The Sales Support Coordinator plays a vital role in ensuring the sales team operates efficiently and professionally. This individual supports both Sales Executives by managing administrative tasks, processing orders, maintaining the CRM, and acting as a key point of contact for operational follow-up with clients and internal teams.Key Responsibilities:Prepare and send quotes, sales confirmations, and invoicesProcess orders in CRM and liaise with logistics/warehouse on deliveriesMaintain up-to-date records in CRM (customer data, pricing, activity logs)Follow up on sample requests, lead times, and order tracking for clientsAssist with the preparation of trade show materials and schedulingProvide internal support including stock checks, product specs, and team reportingRespond to inbound client inquiries and allocate to appropriate Sales ExecutiveMaintain and update price lists, catalogs, and client documentationSee customers in the showroom and provide front-line support where neededAssist sales managers with initial outreach to new leads when needed.KPIs:Quote turnaround timeOrder accuracy and processing speedCRM and documentation accuracyInternal stakeholder satisfaction (feedback from Sales Executives)Responsiveness to client inquiriesSkills and Experience:Strong organisational and multitasking skillsExperience with CRM systems (e.g., HubSpot)Good written and verbal communicationKnowledge of furniture/interior design industry is a plusProficiency in Excel, Word, and digital tools (e.g., PDF editors, calendars)Ability to work proactively and manage priorities independently

Created: 2025-07-03