Floor Supervisor

Job DescriptionJob TitleSUPERVISORFull time PositionReporting toGeneral Manager / Department Manager PurposeTo assist and support the GM, DM or DY in the running of the store or the department in line with Company objectives and standards. To supervise the shop floor and coordinate employees activity.Key ResponsibilitiesStock Management and SalesTo manage daily replenishment.To make commercial actions using the commercial reports provided.To communicate with the General Manager, Department Manager or Deputy Manager regarding the feedback about new lines, product requests and future arrivals.To drive sales to improve store performance and to support the GM/DM/DY to keep within budget. To ensure the profit and productivity goals are met by contributing towards the management of payroll hours, sales and P<o be aware of what is new in the delivery, what is expected on the next one, and to manage the product available in the shop floor and stockroom To ensure that fitting rooms are covered and merchandise is redistributed efficiently and accurately.Delivery and Stock OrganizationTo manage the complete delivery process allocating the new lines on the shop floor and brief the team about them and managing the replenishment.To organize overstock as per Company policiesTo manage delivery productivity in line with Company targetsTo understand how to use the Stock Management System (Devices) for all product transfers and deliveries meeting deadlines.MerchandisingTo work with the Merchandising team to plan and adapt the store merchandising and internal mannequins according to Company criteria and sales. To ensure that visual merchandising standards and to properly maintain fixtures and decorations.To be aware of the competitors and the current trends.Customer ServiceTo deliver exceptional customer service by ensuring all team members are fully trained.To solve any customer issues as they arise.To offer add-on sales (i.e.: gift cards, accessories, alterations, etc.) and promote on line sales.To understand and enforce the return policyStore Procedures and Cost Control To support the General Manager in completing the security checklist and to ensure that all security procedures are followed in the storeTo get involved the stock take process, the sales preparation process.To update the Maintenance File and to support the management team in using it effectivelyTo show awareness of personnel and other controllable costsHealth and SafetyTo ensure that all areas in the store are maintained clean and tidy and to communicate with the management team/security in case and incident happensTo know who the appointed First Aiders and Fire Marshals are in the store and to understand and promote the role of the Safety ChampionHR & Team ManagementTo support the management team in preparing monthly rotas, daily planners and holidays according to business needsTo encourage employees participation in daily team briefs and to support the management team with new ideasTo participate in performance reviews for employees (I.e. sickness, absence, lateness, return to work, etc.)To support the management team in all Payroll procedures To get involved in the recruitment process (stores outside London) and to drive the first induction of new employees.To ensure that continuous comprehensive training of all Sales Assistants is completed in line with Companys guidelinesTo be an ambassador in the companys sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainableExperience and QualificationsExperience managing a fast-paced retail operation.To drive sales and can provide examplesTeam management experienceSkills and AttitudesForward planning skillsCommercial awareness.Organizational and time management skillsOriented to achieve or even exceed goalsIdentifies problems and uses initiatives to seek proactive solutionsCommunication and interpersonal skillsSelf-motivated and motivate others.Work autonomously and as a part of a team.

Created: 2025-07-04