Front Office Manager

Job Description Our front of house teams facilitates the memorable hospitality experiences that our hotel guests and VIPs expect of The NedWe have an opportunity for an experienced and dynamic Front of House Manager to lead our front office and guest relations operations, ensuring a seamless and slick experience throughout.Our reception and front office team are positioned in the heart of our stunning ground floor lobby and are the focal point for hotel guests checking in for their stay. Surrounded by our F&B venues and with live music every day, its a unique place to work with a lively atmosphere.Our Guest Relations team are a constant warm presence around the operation and are the faces of outstanding hospitality for our VIPs during their visit or stay.Do you want to join one of the best places to work in hospitality?Whats the role?Front Office ManagerAbout The Ned:The Ned and Neds Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Neds Club - a private members space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.Reporting into the Head of Rooms Operations and as the leader of both the Front Office and Guest Relations Team you will: Lead the day-to-day reception and guest relations operations, leading your teams to be the ambassadors of outstanding hospitality for our hotel guests and VIPsBe the guardian of outstanding hospitality at The Ned, whether that is coaching and guiding the team to deliver memorable experiences every time, or tackling glitches and complaints head on to find a solution for the guestLead all people tasks - including team recruitment, development and performance chats, onboarding new startersClosely monitoring commercial performance, youll provide direction and strategy to protect and drive profitability, including rota creation, expense control, forecasting, upselling, annual budgeting process and month end performance analysisMaintain strong relationships between departments, enabling and encouraging your managers and teams to provide a seamless experience for every guest and VIPWith a priority on providing every guest with an outstanding experience, your team will work hand in hand with the concierge team, stepping in to provide support where neededBuild rapport with regular guests over time, learning their preferences and what makes for an amazing experienceWhat you can bring to the role: Previous leadership experience in a front of house hotel function is non-negotiablewith a proven track record of delivering outstanding guest experiences and people managementOur customers and guests expect the best, and our VIPs expect this and then some, so the highest standards are essentialAn organised and detailed manner is non-negotiable, able to manage multiple priorities and a busy operation at the same timeA commercial mindset is needed in all our leaders. As Head of Department you will always be focussed on delivering excellent financial performance and resultsOur operation can be high pressure and youll be the stable presence that our team look to, so a calm demeanour and a genuine passion for providing exceptional hospitality is essentialThis is a great step-up role for an experienced head of department to take on a wider remit, so a passion for personal development is always welcomeWhat The Ned can give you: Salary of 50,000 to 60,000 per year, including service charge, dependent on experienceComplimentary meals in our friendly team restaurant, Neddys including monthly payday breakfastExclusive rates at The Ned for staying and eating for you, your family and friendsWellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping and cinema discountsYour birthday off, after a year of service and more holiday after five years of servicePaid volunteer dayRefer a friend scheme of up to 1,000Regular social events, including an annual pool partyEmployee assistance program 24/7 advice and supportReward and recognition initiativesAt The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.Please let us know of any specific needs you may have during your interview.All candidates must the right to work in the UK to be considered for this role.Apply today and join us as a Front Office Manager#lovethened

Created: 2025-12-16