Central Service Charge Manager

Farringdon, Croydon or Sittingbourne hybrid working available We are currently seeking an experienced Central Service Charge Manager to join our Service Charge team. As the Central Service Charge Manager, you will report to the Head of Service Charge Transformation and be responsible for ensuring the performance of your team in delivering a high-quality service to all service charge payers and other stakeholders. You will work collaboratively with colleagues and teams across Southern Housing to support and contribute to the transformation of our Service Charge delivery. What youll do Leading, managing, and motivating an internal customer facing support team in the accurate calculation, construction and issuing of all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures Optimise data collection processes to improve efficiency and data accuracy Co-ordinate data and configuration aspects of the annual processes, such as estimate and actual setting, data loading and letter production within statutory deadlines Ensure quality assurance on service charging processes including leading on audits and reporting Partner with business areas across the organisation to prepare annual service charge income budgets and accurately accounting for expenditure. Lead on change management with respect to service charge data, systems and processes, including developing and maintaining the annual cycle plan Support the development, implementation and embedding of systems and process improvements to support the transformation of service charge delivery Develop procedures and controls which adhere to legislation, regulations and contractual obligations. Lead on projects which improve the efficiency and effectiveness of the service What you need Experienced people leader, with a demonstrable ability to motivate and manage a team Strong organisational skills, able to manage and monitor a range of team tasks and responsibilities and work to tight deadlines Experience of working with councillors, the wider community, and other external partners including External Managing Agents Excellent communication skills (written and oral) A strong understanding of residential & commercial service charge management, including current legislative requirement and industry best practice Excellent financial and numerical skills. Closing date:24 February 2026 at 23.59. About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. Whats in it for you? Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy 'sell annual leave Season ticket loan In-house academy & career development Flexible working. Inclusion and Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experience and perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach. TPBN1_UKTJ

Created: 2026-02-14