Strategic Support Manager

Fixed term contract until 31 January 2027 Farringdon hybrid working available Southern Housingis seeking aprofessional and proactive Strategic Support Manager to provide high-level directorate support and lead on strategic activities, with a strong focus onservice transformationfor our upcoming1.4bn, 20-year framework contract one of the largest housing investment programmes of its kind in the sector. You will play a pivotal role in supporting and enabling the senior management team and wider Directorate to deliver excellent, innovative services through consolidated reporting, activity coordination, and being the central contact point for both internal and external service requirements and improvements. This is an exciting opportunity to be part of a major transformation journey that will redefine how we deliver services and improve homes for thousands of residents over the coming decades. What youll do: Lead and coordinate directorate support functions to ensure smooth operations and drive service transformation initiatives that underpin delivery of the 1.4bn framework. Support and, where appropriate, lead the development, implementation, and continuous improvement of strategic initiatives and operational processes to ensure long-term contract mobilisation and management. Act as the Directorates Data Protection Champion, ensuring compliance with relevant legislation and best practices. Oversee the production and analysis of performance data, including KPIs, dashboards, financial tracking, and quality assurance metrics to inform framework delivery. Coordinate and facilitate strategic meetings, including scheduling, agenda setting, and minute-taking. Build and maintain strong working relationships with internal teams, external partners, and stakeholders at all levels. Lead design activities for long-term agreements, including specifications, process maps, contract documents, and lotting strategies. Support contract negotiation, appointment, mobilisation, and management, ensuring value for money and adherence to procurement procedures. Embed resident involvement at every stage of the procurement and post-award process, ensuring feedback informs decision-making and drives service improvement. Monitor and report on market trends and sector developments to inform strategic decision making and identify opportunities for efficiencies and innovation. The role is based in our office at Farringdon and offers hybrid working arrangements of 2 days per week in the office and 3 days work from home. This is a Fixed Term Contract role until 31 January 2027 to provide maternity cover. The current postholder will provide a comprehensive 4 - 6 weeks handover prior to departure, ensuring continuity and support during the transition. What youll need: HND level qualified or minimum 5 years equivalent experience working within a property/construction related environment, specifically within occupied residential properties. Prince2 or Agile qualification, or suitable project/programme management experience. Advanced IT skills, particularly in Excel, Visio, MS Forms, and communication systems. Excellent analytical, project coordination, and reporting skills. Proven experience in strategic planning, service transformation, and stakeholder management. Strong organisational and interpersonal skills, with the ability to work collaboratively and influence at all levels. Solution-focused, innovative, and committed to continuous improvement. A role model for excellent customer service, creating a customer first working environment. In your supporting statement, it is important that you address how you meet each of the above eight criteria providing real examples. Closing date: Tuesday 18 th November 2025 at 23:59pm. Please note:We reserve the right to close this vacancy early if we receive a high volume of applications. About us At Southern Housing, our residents are at the heartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailersdiscounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion and Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experienceand perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach. TPBN1_UKTJ

Created: 2025-11-10