Service Design Manager

Farringdon, Croydon or Sittingbourne Southern Housing is seeking a permanent Service Design Manager to lead the redesign of services, driving transformation and efficiency. Youll manage a team, work in Agile cross-functional projects, and ensure resident voices are central to service improvements. What youll do: Lead service design and transformation projects Manage and develop a team of Service Designers and Analysts Champion user-centred design and innovative solutions (including AI) Collaborate with residents, colleagues, and partners Ensure compliance with accessibility and design standards Support strategic planning and contribute to organisational change initiatives Promote a culture of continuous improvement and learning What youll need: Strong leadership and team management skills Experience in Service Design, Interaction Design, or Graphic Design (Experience in housing, public sector, or social impact organisations is desirable) Knowledge of user-centred design, accessibility, and relevant standards Excellent communication and stakeholder engagement skills Experience working in Agile environments and using design tools (e.g. Miro, Figma, Adobe XD) Relevant qualifications (A-level minimum; further certifications desirable) Familiarity with service blueprinting, journey mapping, and prototyping In your supporting statement, please address how you meet the above criteria providing examples. Closing date: Wednesday 29 th October 2025 at 23:59pm. (We may close the advert early if we receive a suitablenumber of applications). About us At Southern Housing, our residents are at the heartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailersdiscounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion and Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experienceand perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach. TPBN1_UKTJ

Created: 2025-10-18