Secretarial Services Manager

Leading UK law firm who have a multi-office presence nationally, is seeking a new Secretarial Services Manager. This role is a permanent role based in their London office and will play a key role in ensuring seamless and tailored support is provided to fee earners.Up to £90,000 per annumHybrid working (3 days in the office / 2 days remote)Generous benefits inc. 25 days annual leave, private medical insurance, enhanced family friendly policiesSecretarial Services Manager Key Responsibilities:Lead, manage and develop the team to maintain high performance and foster continuous improvement through day-to-day supervision.Working collaboratively with HR to identify and take ownership of performance management/development.Communicate directly with fee earners to ensure the delivery of high-quality, tailored secretarial and practice support services.Monitor, manage and report on service levels, identifying opportunities for improvement and implementing necessary changes.Develop and refine systems and processes to ensure services are delivered efficiently and meet firm-wide standards.Identify and delegate tasks within the team that enhance fee earners’ productivity and workflow.Lead change management initiatives to support the ongoing evolution of secretarial and support services.Secretarial Services Manager Key Skills & Requirements:Proven team management experience within a PA or Secretarial service role gained within a law firm environment.Demonstrable experience in developing, improving, or enhancing the quality and efficiency of service delivery.Strong knowledge of Microsoft Office and other IT systems.

Created: 2025-07-21