Service Support & Hot Job Coordinator (Previous Relevant Experince is Required)

Job Descriptionn Service Support & Hot Job Coordinatorn n Job Descriptionn Telents Infrastructure Services team, part of the Network Services division, is looking for a Service Support & Hot Job Coordinator to support Fibre Build project delivery, with a focus on Health & Safety.n This hybrid/agile role requires travel to either our Warwick or Chorley office at least one day per week, with home working flexibility. A full UK driving license is preferred.n This is a pivotal role requiring a strong background in administration and coordination. You will monitor and maintain SLA compliance for critical jobs, validate processes, and manage Health & Safety-related activities. Youll support the PMO & Service Control team by ensuring third-party implementation consistently meets performance criteria. You'll also handle emergency and welfare job orders, ensuring timely responses, and work with multiple external stakeholders to ensure critical deliveries are completed on schedule.n What youll do:n n Coordinate utility prints, hazard checks, and obtain permissions for Telent and subcontractor site activitiesn Liaise with internal teams, subcontractors, and third-party asset owners to secure safe work permissionsn Support and maintain performance frameworks that align with business goals and drive improvementsn Manage third-party partners to deliver training, processes, and validation toolsn Ensure accurate, high-quality data through handling both qualitative and quantitative inputsn Oversee work order creation in collaboration with subcontractors and Supplier Managersn Continuously improve processes and systems, documenting and communicating changesn Ensure compliance with local authority and statutory Streetworks legislationn Meet or exceed all client and internal KPIsn Maintain data accuracy and process compliance across teams and depotsn Adhere to Health & Safety policies and proceduresn Provide demand plans to align requirements with available capacity for efficient deliveryn Apply analysis techniques to address high-priority issuesn Work independently while knowing when to escalate or seek guidancen Contribute actively to the teams performancen Perform other duties as requiredn n Who you are:n You are a proactive, self-motivated professional with strong data analysis and communication skills. You work independently and collaboratively, adapt well to change, and focus on continuous improvement. You're process-driven, customer-focused, and comfortable at managing multiple priorities. A great opportunity for an experienced Administrator looking to step up, or a Coordinator who is ready to grow.n Key requirements:n n Analyse and present data clearly to support better decision-makingn Identify and help implement process improvementsn Confidently apply technical knowledge relevant to the rolen Ensure adherence to process standards and quality checksn Gather, clean, and maintain accurate and reliable datan Understand working within constraints and follow privacy/security protocolsn Preferably hold City & Guilds or NRSWA Coordination of Streetworks certification Advantageous to have but NOT essentialn Knowledge of safe digging, pipelines, and welfare considerations is advantageous to haven Organise and prioritise workloads effectively to meet deadlinesn Communicate clearly and provide excellent customer servicen Proficient with MS Office, MS Teams, and relevant technical toolsn Self-driven, flexible, and aligned with Telents values and culturen Willing to go the extra mile and embrace training opportunitiesn n What we offer:n A career at Telent spans sectors, technologies, and customersgiving you room to grow, learn, and make an impact. We're committed to creating an inclusive culture that values differences and supports everyone to thrive.n Additional benefits include:n n Overtime opportunitiesn 26 days holiday (plus public holidays) with buy/sell optionsn Company pension schemen Access to a flexible benefits portaln Ongoing training and developmentn Family-friendly policiesn Occupational health and wellbeing supportn Discounts on cinema, dining, and shopping via the Telent Reward Schemen n At Telent, diversity and inclusion are at the heart of what we do. We want everyone to feel they belong, can be themselves, and are empowered to achieve their full potential.n Our Telent Core Values:Be Inclusive, Be Collaborative, Take Responsibility, Be Customer Focusedn #LI-Hybridn #TJ-Hybridn n n About Usn n About Telentn Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.n Brilliance brought together.n We are guided by our values and behaviours:n Be Inclusiven Take Responsibilityn Collaboraten Be Customer-focussedn n n

Created: 2025-07-09