Customer Service Administrator

Demand & Fulfilment Controller - Supply Chain Chipping Norton | Full Time (37.5 hrs per week, flexi) | Hybrid working We're looking for an organised and proactive Demand & Fulfilment Controller to join a busy supply chain team. This role is key in ensuring efficient order processing, communication with customers, and smooth delivery of products worldwide. Key Responsibilities: - Manage customer orders from receipt to despatch, ensuring accurate and timely fulfilment - Liaise with planning, logistics and sales to meet customer delivery requirements - Track orders and proactively update customers on progress or changes - Produce export and shipping documentation as needed - Maintain accurate records, price quotations and KPI metrics - Support Account/Sales Managers with customer communication and performance reporting What We're Looking For: - Previous experience in logistics, shipping, order management or supply chain - Strong communication and organisational skills - Excellent attention to detail and accuracy - Confident using Microsoft Office (Excel, Word, PowerPoint) - Experience with manufacturing or ERP systems (preferred) - Knowledge of export documentation (advantageous) TPBN1_UKTJ

Created: 2026-02-01