Data Analytics Manager

Data Analytics Manager - OnsiteOverview:Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.We are looking for an experienced and innovative Data Insights Manager to lead a team of Analysts focused on extracting meaningful insights from customer contact data. This role is critical in driving strategic decisions and improving operational efficiency across the organisation.Key Responsibilities:Lead and manage a team of Analysts, fostering a high-performance culture and supporting professional growth.Oversee the analysis and interpretation of customer contact data to generate actionable insights.Collaborate with cross-functional teams to align data initiatives with business goals.Deliver clear, concise, and impactful reports and presentations to stakeholders.Contribute to the development and execution of business strategies aimed at increasing customer satisfaction and driving overall performance.What We're Looking For:A proactive and forward-thinking leader with a passion for data and team development.Proven experience in a similar role, ideally within a contact centre or customer-focused environment.Strong analytical skills and the ability to interpret complex data sets.Solid understanding of CRM platforms.Excellent communication and stakeholder management abilities.Strategic mindset with a hands-on approach to problem-solving and process improvement.Desired Skills and ExperienceData Analytics, KPI, CRM

Created: 2025-06-28