Change Manager

Change Management Operational Readiness Manager12 Month Contract (Initial)ChesterHybrid WorkingPontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.We are happy to be recruiting for one of our high-profile Banking clients. They are currently looking for a Change Management Operational Readiness Manager to join them for an initial 12-month contract. However, there may be scope for extension.Overview of the Role:To act as the main point of contact for EMEA based Clients for settlement related queries within the company across product, market, entity, trade status. You must be on hand to offer premium Client service and deal with all Client queries and manage the relationships between our clients and internal departments. Up to date market knowledge on key initiatives and developments within the clearing and settlement space are essential. Directly interacting with Clients on a daily basis, you will be the main point of contact for clients on all operational issues and will act as Client advocate within the company to ensure all clients’ needs are met.Responsibilities for the Role:Resolution and escalation of matched and unmatched trades for EMEA Clients settling in the European marketsTimely response to client queries regarding the settlement of their tradesClient Fails ReportingBuy in avoidanceLiaising with other internal departments to ensure timely resolution of Client failsInvolvement in ad hoc projects for new processes or industry initiativesBreaks investigation and resolutionSkills & Experience Required:Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident mannerExcellent communications skills and ability to present to an audienceAbility to work under pressure in a team environmentAbility to liaise with all levels of the firm and people with different experiences and backgroundsSelf-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalatePrevious experience within a client service team with particular focus on DMA and OTC settlementKnowledge of Operational Risk, Client Money Protection and FundingRisk assessmentsProcess improvementsProcess mappingExperience with PowerPoint, Excel, Word, VisioLocation:This is an on-site working role, with a requirement to work from the clients Chester office 3 days a week.

Created: 2025-08-02