Sales and Customer Service Advisor

CustomerAdvisor Dealingwithcustomersbothfacetofaceandonthephone Cheltenhamnewsite 27-30k TuesdaytoSaturday8.30am-5pm Greatopportunitytomakethisyourown! WhatYoullBeDoing ActingasthefaceandvoiceofthenewCheltenhamsite,greetingallcustomersandvisitors. Handlingcustomerenquiriesinperson,overthephone,andviaemailinaprofessional,friendlymanner. Guidingcustomersthroughthefullsalesjourney:fromenquirytotourtoreservationtomove-in. Convertingleadsintobookingsandpromotingunits,contentsprotection,packagingandadd-onservices. Managingbookings,payments,moveins,renewalsandcustomerrecordsthroughtheCRM(HubSpot). SupportingthewiderbusinessbyrespondingtosalescallsandemailenquiriesforadditionalUKsites. Ensuringthefacilityisclean,secure,presentable,andfullyoperationalatalltimes. Conductingdailysitechecks,includinggates,units,lightingandsecuritysystems. Maintaininghighstandardsofhealth&safetyandensuringfullcompliancewithcompanyprocedures. Reportingmaintenanceissuesandsupportingoperationaltasksasrequired. Takingownershipofsiteperformance,customersatisfaction,andsalesresults. MustHaves 23yearsexperienceinacustomer-facingsalesorcustomerservicerole. Provenabilitytoconvertenquiriesintosales(phoneandinperson). StrongITskills,includingCRMexperience(HubSpotorsimilar). Excellentcommunicationskills,especiallyoverthephone. Abilitytoworkindependentlyinastandaloneenvironment. Strongorganisationalskillsandexceptionalattentiontodetail. Self-motivated,proactive,andcommerciallyminded. FullUKdrivinglicence. NicetoHaves Experiencewithinstorage,property,retailorhospitalitysales. Familiaritywith HubSpotCRM . Experiencerunningastand-alonesiteorworkingsolo. Experiencewithfacilities,health&safetyorsitesecuritychecks. Backgroundinroleswithupsellingorcross-sellingtargets. Priorexperiencedealingwithmulti-siteenquiriesorcentralisedsalesfunctions. Confidencesuggestingimprovementsorcontributingtositeperformance. Strongadministrativeexperienceandcomfortablehandlingcustomerdocumentation. OurmissionofMakingRecruitmentPersonalalsomeansmakingrecruitmentfair.Asaresult,wearecommittedtoreviewingeveryapplicationwithasenseofdiversityandinclusion. Westrivetopersonallyconnectwitheachapplicant,butduetocurrentcircumstances,thisisnotalwayspossible.Ifyouhaven'treceivedaresponsewithin5workingdays,pleaseunderstandthatyourapplicationhasnotbeensuccessfulonthisoccasion. TPBN1_UKTJ

Created: 2025-11-18