Lead Administrator

The LeadAdministrator plays a vital role in the efficient functioning of the primarycare practice. This position involves overseeing administrative tasks,supporting medical secretarial duties, managing practice claims, handlingcomplaints, and optimising processes. The Lead Administrator must workindependently, demonstrating initiative and leadership to ensure the smoothoperation of the practice. Open to part time and full time applicants. Main duties of the jobTo act as a focal point of communication between the secretarial/Administration team and other members of the primary health care team. Oversee the administrative functions of the practice, ensuring efficient and effective operations. Provide leadership and support to administrative staff, as with all members of the wider practice team, fostering a collaborative and productive working environment Develop and implement administrative processes to optimise workflow and improve efficiency. About usLeckhampton is a GP surgery based in Cheltenham with approx 13,000 patients. We have a friendly team consisting of administrative and clinical personnel all working together for the good of our patients. Interview date: TBC. Likely week commencing 11th August 2025 Job responsibilitiesLeadership Duties To function as focal point of communication between the secretarial/Administration team and other members of the primary health care team. Oversee the administrative functions of the practice, ensuring efficient and effective operations. Provide leadership and support to administrative staff, as with all members of the wider practice team, fostering a collaborative and productive working environment. Develop and implement administrative processes to optimise workflow and improve efficiency. Co-ordinate leave, ensuring that sufficient secretarial and administration support is in place. To be responsible for appraising and managing secretarial and administration staff. To be responsible for the day-to-day management of the secretarial and administration team and associated functions ensuring they are conducted in accordance with agreed procedures, protocols and timescales Responsible for the various claims to improve practice finance such as CQRS, PPA claims, ICB claims. Communicate effectively with staff, patients, and external partners, maintaining a professional and approachable demeanour. Secretarial & Administration Duties Type medical and insurance reports Use of Practice IT systems Maintain knowledge of use of the relevant office equipment such as photocopying machine, audio dictating equipment, fax machine etc. Update links from local Health Authority and check if appropriate Coding of medical records as instructed by GPs Manage any queries/errors that arise from patient records Maintain referral statistics. (i.e. 2ww) Liaise with hospital departments with reference to referrals, admissions etc. Handle sensitive and confidential information with discretion and professionalism. Type correspondence and referral letters. Take part in suitable training courses as necessary to facilitate your role as agreed with your team leader. Work independently, demonstrating initiative and critical thinking skills to address challenges and achieve objectives. Prioritise tasks effectively, managing time and resources to meet deadlines and practice goals. Perform any additional relevant duties to maintain the efficient running of the administration office and the practice as agreed with your team leader. The above list of duties is not exhaustive and may be subject to change as deemed necessary. Person SpecificationExperienceEducated to GCSE level or equivalent GCSE (or equivalent) English and Maths at Grade C or above NVQ Level 2 IT qualification or equivalent NVQ Level 2 Business Administration qualification or equivalent Experience of working with the general public Experience of administration work Experience of clinical reporting Experience of working within General Practice & the NHS Skills Excellent communication skills written and verbal Strong IT skills including using Microsoft Windows, Excel & Outlook Clear and polite telephone manner Accuracy and attention to detail Confident in use of email communication Able to work as part of a team and autonomously Time Management and the ability to work to deadlines Able to follow policies and procedures Interpersonal skills Problem solving abilities Personal Qualities Polite and Confident Motivated High levels of integrity and loyalty Forward thinker with a solutions focused approach Sensitive and empathic in difficult situations Proven People Skills Able to work under pressure Flexibility of working hours/able to work at the desired times Adaptable and flexible to change Knowledge Knowledge of SystmOne Clinical System Previous office experience Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.#J-18808-Ljbffr

Created: 2025-07-21