Assistant Travel Branch Manager

Assistant Travel Branch Manager Location : Braintree & Chelmsford (flexible between branches) Salary : 26,500 per annum Hours: Full-time, 37.5 hours per week Contract : Permanent Help lead two thriving travel branches at the heart of a values-driven business! Are you a passionate travel professional with a flair for leadership and sales We're looking for an experienced Assistant Travel Branch Manager to support the day-to-day operations of our Braintree and Chelmsford branches. This role offers the chance to coach and inspire a dedicated team of travel consultants while helping customers plan unforgettable holidays from UK breaks to worldwide escapes and luxury cruises. You'll play a key part in delivering exceptional customer service, supporting staff development, and driving profitability across both branches. What You'll Be Doing: Assist the Travel Manager in overseeing both branch operations and achieving commercial targets Lead by example in delivering exceptional customer service and expert holiday advice Support with staff coaching, training, and development Contribute to daily and weekly performance reporting Assist with the sale and handling of foreign currency Confidently create and book complex travel itineraries, tailoring each trip to customer needs Maintain high branch standards in line with company policies and procedures What You'll Bring: Minimum 2 years' experience as a Travel Consultant Passion for global destinations and the travel industry Excellent communication and interpersonal skills Strong customer service and sales ability Accuracy, numeracy, and IT proficiency Desirable (but not essential): Experience in a similar Assistant Manager role Familiarity with the Tarsc CRM system Bureau de Change experience A recognised travel qualification Why Join Chelmsford Star Co-operative Society As a co-operative, we do things differently. We're owned by our members, guided by ethical values, and reinvest in our communities. When you join our team, you become part of a business that puts people first from our colleagues to our customers. Benefits Include: Uncapped commission on bookings Additional commission based on overall branch performance Holidays at cost price through our agency Weekly pay Staff discounts: 10% in Co-op Food & Up to 20% in Quadrant Department Stores Up to 20% in Quadrant Department Stores Long Service Awards Death in Service cover Self-contributory pension & health plans Access to educational trips with tour operators Apply Now If you're ready to step into a leadership role and share your love of travel with customers and colleagues alike, we'd love to hear from you. Help us create memorable journeys and enjoy one of your own with a rewarding career in travel. No agencies please. TPBN1_UKTJ

Created: 2025-08-17