Client Services Executive

Job DescriptionAt Giant Group we have an exciting opportunity for Client Services Executive to join our team.Job Title: Client Services ExecutiveSalary: 25,000 to 35,000Location: ChelmsfordHours of work: 37hrs, working 5 days per week Monday to Friday, operating 9am to 5.30pmJob Type: PermanentAbout usWe believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.To understand more about Giant Group and our services please browse our website at: www.giantgroup.com The impact of your roleAs the Client Services Executive, you will have an impact by maintaining and developing a strong, positive relationship with our strategic clients, supporting operational changes, new projects and client implementations. You will assist the Client Services Manager in their day-to-today operations and work alongside a team of functional managers to carry out the required processes and tasks within SLAs. The desired outcome of this will be becoming involved in all aspects of the client relationship from the initial set-ups, attending monthly service reviews and being a point of contact and ensuring that performance levels are being met, documentation is maintained and kept up to date, updating spreadsheets and databases and collating management information for reporting purposes. Key responsibilities of the role include:Build positive and productive relationships by providing client support services in an accurate and timely fashion, maintaining a high level of professionalism and competence in every client interactionEscalate to departmental managers complex client issues and resolutions working in compliance with company policies and proceduresPrepare, collate and produce data/service review packs required for monthly and ad hoc business reviews, forwarding them to the relevant owner for commentary and validation before issuing to agreed recipientsSupport in client projects, preparing process flows, operating procedures and project-related documentationProvide assistance to the Client Services team by completing any ad-hoc tasksTake responsibility for personal workload, including following up queries, task actions and requests for information to ensure all items are completed within service levelsYour ideal experience & competencies Ideally you would be educated to degree level or have at least 2 years customer service experience. You can only excel in this role with:Strong interpersonal and communication abilitiesCapability to work independently and as part of a team Good organisational and planning skills Proficiency in Microsoft office (including Excel) The benefits we offer here at giant:Giant advantage discount platformEmployee Assistance ProgramPension Salary SacrificeBirthday leaveDay off for charity workBuy HolidaysEnhanced maternity & paternity paySupport for parents returning to workSoft loansRole related training & paid studiesSocial eventsAll our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.

Created: 2025-07-03