Liability Claims Handler

We are seeking proactive, customer-focusedApply fast, check the full description by scrolling below to find out the full requirements for this role.Claims Handlersto join our growing team.In this role, you will manage motor claim tasks, focusing onIndemnity and Liability decisions , while keeping customers informed throughout. You will handle claims by exception, working only within your remit, and use your technical expertise, negotiation skills, and communication abilities to ensure decisions are made efficiently, fairly, and in line with regulatory standards and business objectives.Full training, a personal development plan, and clear career progression opportunities are provided. Performance is measured against transparent KPIs, with annual reviews and opportunities for pay progression.What Youll Be DoingHandle allocatedmotor claim tasksin line with company processes and service standards.Manageinbound and outbound customer callsprofessionally.Make empoweredIndemnity and Liability decisionsto deliver the best outcomes for customers and the business.Control claim costs throughrobust negotiation .Communicate confidently withcustomers, third parties, and suppliers .Maintain accuraterecords, reserves, and task managementto ensure timely claim progression.Work withinagreed authority limits , escalating when necessary.Collaborate with colleagues and business partners to achieve positive outcomes.Keep up to date withFCA, DPA, and TCF requirementsto ensure compliance.Take ownership of yourpersonal development , supported by training and coaching.What Were Looking ForExperience in amotor claims handling environmentis essential.Strong knowledge ofindemnity, liability, third-party risks, and related heads of claim .Excellentnegotiation skills , balancing customer service and cost control.Confident communicator with proventelephony and customer service skills .Highly organised, with the ability toprioritise workload effectively .Commercially aware, adaptable, and eager tolearn and grow .Ateam playerwith a proactive mindset and a can-do attitude.What We OfferHybrid workingtypically 1 day per week in the office once probation is complete.Cleardevelopment pathwayswith tailored training and coaching.Acollaborative and supportive team culture .The opportunity to developspecialist expertisewithin a dynamic claims environment.GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers.TPBN1_UKTJ

Created: 2025-10-08