Customer Operations Specialist

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.Job DescriptionThis role is based in our Colchester, UK office.About the RoleAs a Customer Operations Specialist at Informa, you'll be the vital link between our organization and our valued clients. You'll deliver exceptional service that enhances our reputation while supporting both internal and external Publishing and Events customers. This role offers the perfect balance of customer interaction, problem-solving, and operational excellence.Your ImpactYou'll create outstanding customer experiences by:Delivering our signature 'Gold service' standard to all customersResolving inquiries efficiently through multiple communication channelsProcessing orders with precision while maintaining appropriate marginsBuilding strong relationships with customers and internal teamsManaging customer access to online resources and systemsCore ResponsibilitiesCustomer Communication: Handle inbound/outbound calls and correspondence professionallyOrder Management: Process and amend customer orders with accuracy and attention to detailProblem Resolution: Utilize relevant systems to address and resolve customer requestsData Management: Record customer information with precision, maintaining quality standardsAccess Management: Support customers with online access needs directly or through appropriate channelsFinancial Processing: Handle aspects of Order to Cash, including Cash Applications and Credit ControlRelationship Building: Develop strong connections with business teams and customersQualificationsCustomer Service Excellence: Proven ability to deliver outstanding customer experiencesTechnical Proficiency: Strong skills in Microsoft Office (Excel, Word, Outlook) and SAP experience preferredCommunication Skills: Excellent written and verbal communication abilitiesProblem-Solving Aptitude: Proactive approach to resolving issues efficientlyAdaptability: Flexibility to adjust working hours based on service center requirementsAttention to Detail: Precision in processing orders and maintaining recordsTeamwork: Collaborative mindset with ability to work effectively with diverse stakeholdersAdditional InformationWe believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at Our benefits include:Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networksBroader impact: take up to four days per year to volunteer, with charity match funding available tooCareer opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job movesTime out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a yearA flexible range of personal benefits to choose from, plus company funded private medical coverA ShareMatch scheme that allows you to become an Informa shareholder with free matching sharesStrong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and moreRecognition for great work, with global awards and kudos programmesAs an international company, the chance to collaborate with teams around the worldWe’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.See how Informa handles your personal data when you apply for a job here.

Created: 2025-12-13