Office Administrator

Job DescriptionDahlia Recruitment are working in partnership with an expanding Medical business to recruit for an Office Administrator to work as part of a team to ensure that the business is running smoothly and targets are achieved. This role would suit either a Graduate with internship experience or an experienced Administrator. The role is based on site at their offices in Cheadle.SPECIFIC RESPONSIBILITIES & ACCOUNTABILITIES:Overall management of call collections in the ERP system ( MS Dynamics 365 ) including raising and closing all calls and managing aged complaint callsScheduling and planning for field-based engineer work (scheduled and ad-hoc)Preparing and issuing customer reports for all field service activitiesOffering first line technical support to assist in reducing customer equipment downtimeCustomer service: liaise directly with UK customers (distributors and end-users), other strategic partners and suppliers and provide support requested in a reliable and timely manner.SKILLS, KNOWLEDGE AND EXPERIENCE:Experience with ERP systems Dynamics 365 & CRM system like SalesforceExperience with document management systems (e.g. QAD, Dynamics 365 or similar) is highly desirableStrong information processing skillsExperience with Medical device industry / NHS or other highly regulatory industry highly desirable.Previous experience in a service environment (ideally in the medical devices field)Proficient with MS Office SuiteStrong and project management organisational skills multi-tasking with fluid and challenging deadlines will be part of the day-to-day growth of the business.PERSONAL ATTRIBUTES:Ability to build rapport with a broad range of people.Excellent communications skills with a focus on customer-centric delivery (for both internal and external customers to the business).Collaborative and supportive approach with excellent interpersonal skills.Highly motivated and energetic problem-solver. As a fast-growing organisation having a flexible and agile approach, and a can do attitude is a must.Openness and adaptation to change.Desire to learn and develop.Strong detail focus and commitment to quality.QUALIFICATIONSEducated to A-Level standard essential with strong written and verbal skillsHighly competent/experienced user of MS Office (Dynamics 365 preferred) packages.The company offer a fantastic working culture and the opportunity to progress and develop.Follow our pages for more updates and live roleshttps://www.linkedin.com/company/dahlia-recruitment/ https://www.linkedin.com/company/dahlia-recruitment-life-sciences/

Created: 2025-07-03