Bathroom Technical Support Advisor

Overview Bathroom Technical Support AdvisorLocation: Chard, Somerset (Hybrid: 1-2 days WFH); Hours: 37.5 hours per week, Monday to Friday, start between 8:00 and 8:30, finish between 4:00 and 4:30; Salary: £28,000 per annum.What's On OfferGenerous Annual Leave:25 days plus Bank Holidays, rising to 30 days with serviceSecure Your Future:Life Assurance and General Income Protection InsurancePeace of Mind:Company Sick Pay and Eye Care AssistanceCycle Friendly:Bike to Work SchemeFestive Break:Christmas ShutdownRecognition & Rewards:Long Service Awards and Company EventsThe Role As a Bathroom Technical Support Advisor, you'll be the go-to expert for customers and installers needing technical support with bathroom and wetroom products. You'll provide guidance on installation best practices, troubleshoot issues, and produce survey drawings to support successful project delivery.Working closely with the Customer Services team and Technical Field Engineers, you'll ensure every customer receives accurate, helpful advice and a positive experience with their market-leading brands.Your Key ResponsibilitiesResponding to technical enquiries via phone and email, offering expert advice on installation and product useInvestigating and resolving customer complaints and queries within set timescalesProducing 2D and 3D survey drawings using CAD software (training provided)Advising on product specifications and compatibility, including replacement partsSupporting warranty claims and processing replacements in line with company policiesCoordinating service calls with field engineers and liaising with customersRecording product issues and tracking resolutions using EFACS softwareSupporting the wider Customer Service team with technical knowledge and daily tasksWhat You'll BringExperience in bathroom installation, plumbing, or the KBB (Kitchen, Bedroom, Bathroom) industryStrong communication and customer service skillsAbility to read and interpret technical drawings and documentsCAD experience preferred (but not essential)IT proficiency and familiarity with CRM systemsA proactive, detail-oriented, and customer-focused approachHow to Apply If you're technically minded, customer-focused, and ready to take on a rewarding new challenge, we'd love to hear from you.Submit your CV online or email it toDebbie.searle@ . Prefer to chat first? CallDebbie on 01823 285440to discuss the opportunity.Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.#J-18808-Ljbffr

Created: 2025-10-07