Membership Services Executive

Job DescriptionYour new companyHays are delighted to be working with an established organisation in the heart of Bedfordshire who are looking for an experienced Office Administrator with excellent written and verbal communication skills to join the team.Your new roleAs a Member Services Executive, you'll play a key role in supporting our New Business, Member Services, and Underwriting functions. You'll be responsible for processing member requests, handling queries, and ensuring service standards are met with efficiency and care.Process member and intermediary requests using our administration platformsHandle new business applications and follow up on outstanding requirementsRespond to member and intermediary queries via phone and emailSupport retention activities including outbound calls and emailsManage incoming and outgoing mail, including scanning, franking, and bulk printingUpdate member recordsAssist with underwriting tasks such as requesting medical reports and logging work itemsProcess BACS reports and direct debit/credit submissionsProduce ad-hoc reports and support other business areas as neededWhat you'll need to succeedStrong organisational and multitasking skillsExcellent communication and customer service abilitiesA team player who's open, honest, adaptable, and reliableGood working knowledge of Microsoft OfficePrevious admin or telephone experience Willingness to learn and develop within a supportive team environmentWhat you'll get in return Our client is offering a competitive salary inline with the market rate, hybrid working after initial training (Tuesday, Wednesday, Thursday in office), a 25-day holiday and bank holidays. Working hours: Monday to Friday 9-5, parking on site and excellent benefits package What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Ben Gower on 01908 870250 now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Desired Skills and ExperienceCustomer Service Office Administration Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Created: 2025-09-16