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UK Team Leader (IOM)

Mountain Warehouse - Castle Douglas, Scotland

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Job Description

Overview Join to apply for theUK Team Leader (IOM)role atMountain Warehouse .Application Deadline: 25 July 2025 Department: UK Retail Location: Douglas (IOM) Compensation: £13.50 / hourResponsibilitiesGuide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience.Foster a collaborative and supportive team environment, uniting colleagues around shared goals.Drive continuous growth by coaching, training, and mentoring your team.Maintain clear, open communication to keep the team informed and engaged.Empower the team with up-to-date product knowledge to meet customer needs confidently.Uphold shop floor standards, including stock presentation, ticketing, and organisation.Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.Lead engaging visual merchandising to create a clean and inviting space for customers and colleagues.Prioritise Health & Safety to safeguard the wellbeing of the team and customers.Motivate the team to meet and exceed sales targets and KPIs.Identify growth opportunities for team members and support their development.Set the standard for exceptional customer service and ensure it is delivered consistently.Resolve customer concerns promptly and professionally, creating memorable shopping experiences.Represent the Mountain Warehouse brand with enthusiasm and professionalism.Build connections within the local community to enhance the store’s welcoming atmosphere.Qualifications & ProfilePassionate about delivering outstanding customer service.Confident, reliable motivator with a talent for inspiring others.Experience in all areas of retail, from stock control to visual merchandising.Strong communicator capable of engaging at all levels and providing constructive feedback.Proactive and results-driven with a track record of achieving goals.Approachable, trustworthy, and a natural team player.Skilled at problem-solving within company guidelines and policies.What's in it for you?Monthly Bonus Scheme: A performance-driven bonus structure with achievable targets.50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.28 days annual leave, including Bank Holidays.Access to Employee Assistance Programme and Colleague Hardship Scheme.Generous Colleague Referral Incentive.A stable, successful and supported environment.Length of service awards.Note:You’re not just working in a store; you’re shaping an experience and creating a legacy.Seniority levelMid-Senior levelEmployment typePart-timeJob functionInformation TechnologyRetailReferrals increase your chances of interviewing at Mountain Warehouse. Get notified about new Team Lead jobs in Douglas, United Kingdom.#J-18808-Ljbffr

Created: 2025-10-08

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