Customer Service Advisor- Natwest

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.Why work with us?26,200 annual salarySave on commuting costs with only 2 days in the office each weekCut down down daily expenses - less spent on travel, lunches and workwearIdeal for maintaining a work life balance while still being part of a team25 travel subsidy during training to help with travel costs.DetailsStart date: Various through Aug/Sept 2025Location: Natwest. Belfast City CentreShifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 Firstly, what you get fromus!Perks at Work Savings Discounts / Free Online ClassesHelp@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GPs, Mental Health Support, Financial Advice, Legal AdviceCritical Illness up to 10,000Cycle to Work SchemeEyecare support voucherHoliday Purchase SchemeLength of Service AwardsWorkplace PensionMonthly Inspire Awards For the best of the bestRefer-A-Friend earns up to 1,200 for youMonthly Wellbeing WebinarsDedicated Employee Experience Progress Here to support TP journeyNow about the Job!You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.Key ResponsibilitiesAt first point of contact, provide outstanding customer service and help the organisation to achieve its goals.Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needsAccurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experienceTake the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.Join us as a Customer Service AdvisorWell look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all timesYoull be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for themWere looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experienceWhat you'll doIn this role, youll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. Youll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.Your duties will include:Supporting the banks way of working to help as many customers as possibleMaintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the businessResolving complaints and errors quickly and making sure that the relationship with the customer is fully restoredEnsuring each customer interaction leaves the customer satisfied that their needs have been met.The skills you'll needTo join us in this role, youll have experience of working in a customer service environment and managing relationships with customers. Youll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.Were also looking for you to demonstrate:Excellent communication skills, both verbal and writtenA background of working within a regulatory environmentGood technology skills with the ability to use Microsoft OfficeA customer focused attitudeDisclaimerPlease be vigilant against job scams. Teleperformance willnevercontact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.DisclaimerPlease note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.#priority#priority

Created: 2025-07-08