Customer Service Specialist- Aviva Home

Job Overview - Aviva Home Inbound Customer Service SpecialistStart Date: 02/02/2026Salary: 23,488.92 Per Annum -12.60 per hourSite: Work From HomeShifts: Full Time 35.85 hours working 5/7 days, Monday to Friday 08:00-18:00, Saturday 09:00-15:00, Sunday 10:00-14:00 (Must be FULLY flexible to cover business operating hours)Training: 36 Days (No holidays or appointments will be authorised during first 6 weeks of employment)Contract: PermanentProbity: DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history (this is in addition to referencing)Day to day responsibilities of the Customer Service RepresentativeInbound Customer Service processing Aviva Home customers policies Handling call demand for Aviva Home Insurance policies Adhering to mandatory call scripts on all callsUsing multiple systems simultaneouslyOwning and handling FCA regulated complaints through to completionHave direct responsibility handling underwriting risks and will deal with these queries with caution and customer protection at the forefront of your mindIdentifying and recording vulnerability, where patience, empathy and support are criticalComplying with strict FCA regulations around compliance with a key focus on customer protection Skills needed to be a Customer Service RepresentativeWe are looking for the following skills and attributes:Must be proficient in using/navigating PC systems within a fast-paced environmentFantastic verbal/communication skillsComprehensive experience within a customer service environmentHave an open mind and positive attitude in response to feedback to help you improveThe ability to establish collaborative customer relationships A good attitude and the ability to interact with lots of different peopleStrong written skills with the ability to show attention to detailProfessional and friendly mannerA good, consistent typing speedTake ownership of situations with positivity, resilience, and a dedicated approach to providing service excellenceOther Info/Work From Home RequirementsWhilst this is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during all shift times. For example, you are required to have full childcare arrangements in placeIt is imperative that you maintain a professional working environment as you would if you were coming to an office It is your responsibility to ensure you have a dedicated workspace free of noise and distraction to comply with your contractual obligationsThis includes the requirement of your workspace/room to be clear of any mobile phones or other electronic devices whilst you are at your workstationIf you have any questions regarding this role see contact details belowTel Number - 0800 100 180Email - [email protected] of being a Customer Service RepresentativeOn-line recruitment process, with potential job offer within 24 hours and fully paid training28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversaryLifestyle Benefits programme featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.Refer & Earn Scheme earn up to 900 for referring a friend to work for TP! And 300 for your friend too!Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing HubLife Assurance Cover &Pension SchemeLength of Service and monthly recognition awardsOpportunities for career development and progressionTeleperformance are proud to be working with Aviva, one of the worlds most reputable brands. AVIVA is a leading multinational insurance company with over 33 million customers across 16 different countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider. They pride themselves on customer experience and have a strong commitment to serve their customers well. Within the role youll support customers with a range of enquiries regarding their car insurance policy, ensuring answers are always delivered and resolutions found, whilst maintaining the highest level of customer service.We are looking for great people who will listen and ask the right questions, whilst bringing their personality and enthusiasm to ensure all customers receive the attention and care they deserve. You will know how to always put the customer at the heart of everything that you do, along with having good computer skills and the ability and focus to maintain attention to detail whilst working to quality measures. Full training will be provided with on-going support to ensure you have the required knowledge and skills to succeed and enjoy your role.You can follow us on:Twitter

Created: 2025-12-13