Reservations Executive

Our successful and growing hotel client in Cardiff are seeking an Hotel Reservations & Sales Executive to join them on a permanent basis. This is an exciting opportunity to join a small, friendly and outgoing team. The role would suit someone from a hotel background , or someone from events, customer service, or sales who loves delivering good customer service experience, and strong organisational skills. Location: Based in Cardiff City Centre You must be able to drive, but you will have use of the company pool cars if you are going off site to visits / events. Hours / Shifts: 40 hours per week Monday to Friday shifts worked on a rota: 8:00am - 4:30pm or 9:30am - 6:00pm. You will also work 2 Saturdays in every 4, but you will get a day off in the following week. What you'll be doing: Handle incoming enquiries from customers, offering them tailored accommodation solutions Process day to day bookings and reservations whilst taking a proactive role in up-selling hotel offerings to customers Support the Head of Sales in the planning and administration of sales activity Effectively delivering fantastic customer service, converting business across the accommodation, meeting and hot desk spaces. Always be able to offer great options to clients both new and existing Skills & Experience: Clean driving licence (for company vehicle use) Essential A great memory - to remember returning guests! Identify new business, be aware of the local market and competition Strong sales skills and confident in conducting telesales activity Ability to understand client needs and promote the services Ensure quotes and bookings are taken correctly Great communication skills A passion for hospitality and delivering great service Salary & Benefits: Salary will be 28,000 Company Pension 28 days holiday per year including bank holidays TPBN1_UKTJ

Created: 2025-10-14