Customer Value Analyst

Job Description Full - timePermanent/Regular or Fixed Term Contract/Temporary: Permanent (UK and ROW) / Regular (US)L&G Business Unit: Legal & General RetailL&G sub Business Unit: WORKPLACEPrimary Location: Cardiff, Four Central SquareJob Family: IT & ChangeCompany DescriptionLegal & General (L&G) is a leading UK financial services group and major global investor.Weve been safeguarding peoples financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.We are one of the worlds largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.Who we areOur Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.Were a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.Job DescriptionAre you passionate about turning data into meaningful insights that shape strategic decisions?Join our dynamic team at L&G Retail as a Customer Value Analyst, where you'll leverage data analytics and statistical modelling to assess strategy value, customer engagement, and conversion metrics.This is a fantastic opportunity to make a real impact in a collaborative, forward-thinking environment.What you'll be doing:Developing customer and prospect knowledge to drive actionable insightsLeading testing programmes to quantify and isolate strategic benefitsApplying segmentation and modelling techniques to unlock customer valueDelivering end-to-end customer insight including capturing requests from internal customers, planning analysis, data manipulation and analysis, generating insights and delivering back to stakeholdersSupporting business initiatives through advanced analytical techniquesPartnering with colleagues and the Data Analytics Manager to embed and link insights from different projects, in order to drive profitable growth and decision-makingQualificationsWho we're looking for:You'll be well versed in the use of statistical testing approaches and isolation of commercial incremental benefit across business or marketing functionsYou should also have experience in developing predictive models and their application to performanceExperience in working with colleagues across all seniority levelsGood SQL knowledgeExperience with Dataiku, Python or similar analysis toolsDegree level or equivalent in Mathematics, Statistics, Economics, Psychology, Behavioural Economics or Data Science would be a huge plusTransferring knowledge to colleagues and maintaining standards of outputWhatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:The opportunity to participate in our annual, performance -related bonus plan and valuable share schemesGenerous pension contributionLife assuranceHealthcare Plan (permanent employees only)At least 25 days holiday, plus public holidays, 26 days after 2 years service. Theres also the option to buy and sell holidayCompetitive family leaveParticipate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)There are the many discounts we offer both for our own products and at a range of high street stores and onlineIn 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heartAdditional InformationAt L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.If you join us, youll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.It doesnt matter if you dont meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.We are proud supporters of Women in Data. Connect, engage and belong to the largest free female data community in the UK visit: www.womenindata.co.uk to join our community.Stay connected! Follow us on LinkedIn for updates on career opportunities and more.

Created: 2025-12-17