HR Payroll Functional Lead

HR & Payroll Services Functional LeadLocation: Remote (with occasional UK-wide travel)Type: PermanentSalary: Competitive + BenefitsSector: Public Sector / Government Services / Digital TransformationAre you an experienced HR & Payroll shared services leader with deep expertise in service design and delivery? We’re partnering with a major digital transformation programme delivering critical operational services to a large UK public sector client, and this role sits at the heart of its success.We’re looking for a HR & Payroll Services Functional Lead to lead the design, implementation, and transition of a scalable, user-centric HR and Payroll service model as part of a large-scale, multi-phase programme of service insourcing and transformation.What You’ll Be DoingAs the HR & Payroll Functional Lead, you will:Lead the creation and delivery of end-to-end service design for HR & Payroll across all phases of the programmeShape a high-level operating model aligned with client expectations, technical capabilities, and third-party providersCollaborate with a multi-disciplinary team of analysts, SMEs, and client stakeholders to iterate and finalise the service blueprintEnsure alignment between service design, ERP system capabilities (e.g., Oracle), and the internal delivery modelOversee the development of Standard Operating Procedures and ensure these inform training, testing, and operations planningDrive the execution of test strategies and transition activities including service dress rehearsals, parallel run exercises, and live cutoverSupport service stabilisation (hypercare) post-go-live and act as a key point of escalation for issue resolutionKey ResponsibilitiesLead service design for HR & Payroll that balances user needs, compliance, and delivery capabilityAct as a subject matter expert in workshops with the client, third parties, and delivery teams to align service componentsFacilitate service forums and ensure collaborative input from stakeholders on evolving service designsMinimise bespoke developments by aligning to “out-of-the-box” solution capabilities wherever possibleEnsure service design incorporates accessibility standards and government best practices (GDS methodology)Support test planning (UAT, BAT) and contribute to training and knowledge transfer materialsAssist in early operational support including hypercare and floor-walking to ensure smooth adoption of the new serviceAbout YouEssential Experience:5–8+ years of hands-on experience in HR & Payroll service design within large-scale shared services or transformation programmesExperience leading multi-party, client-facing implementations in a complex, regulated environment (e.g., public sector or government)Strong knowledge of service operating models, transition planning, and testing in ERP environmentsDemonstrable experience with Government Digital Service (GDS) methodology and user-centred service design principlesSkilled in negotiating with stakeholders, facilitating alignment across clients, delivery teams, and technology partnersAbility to manage phased transitions and adapt service designs for interim or evolving operational statesExperience participating in or leading design authority and governance forumsDesirable:Involvement in the design or implementation of Oracle Fusion ERP solutionsStrong appreciation of UX, WCAG 2.2 accessibility standards, and inclusive service deliveryFamiliarity with tools such as Wave (for accessibility testing)Experience delivering services with major global consulting or system integration partnersAdditional InformationPlease note - this role requires active or full eligibility for Security Clearance (Level 2)Remote-first role with occasional UK-wide travel to support programme milestones

Created: 2025-09-13