Technical Support Expert

Technical Support Expert (Imaging Cameras)Technical Support Expert (Imaging Cameras)2 days ago Be among the first 25 applicants Quantum Solutions, headquartered at Oxford, is specialised in commercialisation of the Short-Wave InfraRed (SWIR) semiconductor materials and imaging systems based on Quantum Dot technology. Role Description Quantum Solutions is seeking a skilledTechnical Support Expertto join our team. In this role, you will be extensively involved in day-to-day production-related tasks and provide crucial technical support to our customers of SWIR (short-wave infrared) cameras and payloads.This role is primarily based in Cambridge (UK) but you will be required to travel regularly to our headquarters in Oxford (UK), nationally and internationally to support our customers. Responsibilities Build, test, debug, and document production-level SWIR cameras and payloads Develop user guides, application notes, helper scripts, and demonstration materials to streamline support requests Conduct technical demonstrations for customers and internal teams (sales & marketing) Provide timely and effective technical support to customers via email, phone, and in-person Troubleshoot and resolve technical issues related to our products Collaborate with engineering and product teams to improve product quality and user experience Requirements Bachelor's degree in Electrical Engineering, Physics, Computer Science, or a related field 2+ years of experience in a technical support role, preferably in a hardware company Strong problem-solving skills and attention to detail Excellent communication skills, both written and verbal Ability to explain complex technical concepts in simple terms Proficiency in relevant programming languages and software tools Experience with documentation and technical writing Ability to work independently and as part of a team Full, clean Driving Licence Preferred Qualifications 2+ years of technical experience working in the development of imaging camera systems and devices Experience in the infrared camera business or advanced imaging industry Familiarity with customer relationship management (CRM) systems Knowledge of IT infrastructure and networking concepts The role presents dynamic opportunities for professional growth and learning, in addition to the following benefits: Annual performance bonus Equity stock options Pension scheme and health insurance options Qualified candidates are encouraged to send their CV and cover letter to hr@ Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Information Technology Industries Semiconductor Manufacturing Referrals increase your chances of interviewing at Quantum Solutions by 2x Get notified about new Technical Support Expert jobs inCambridge, England, United Kingdom . Cambridge, England, United Kingdom 3 weeks ago Croydon, England, United Kingdom 2 weeks ago Cambridge, England, United Kingdom 3 weeks ago Cambridge, England, United Kingdom 1 month ago Cambridge, England, United Kingdom 6 days ago Cambridge, England, United Kingdom 1 week ago St Ives, England, United Kingdom 13 hours ago Cambridge, England, United Kingdom 3 days ago Cambridge, England, United Kingdom 14 hours ago Cambridge, England, United Kingdom 5 days ago Technical Support Specialist - Articulated / Rigid HaulersHitchin, England, United Kingdom 3 weeks ago Graduate Customer Support Engineer – Biomolecular SolutionsCambridge, England, United Kingdom 1 week ago Graduate / Placement Technical Support EngineerCambridge, England, United Kingdom 7 months ago Cambridge, England, United Kingdom 1 month ago Support Services Officer, Custom Training Solutions (Contract)Cambridge, England, United Kingdom 1 day ago St Ives, England, United Kingdom 1 month ago Cambridge, England, United Kingdom 1 month ago Cambridge, England, United Kingdom 2 days ago Cambridge, England, United Kingdom 1 week ago Cambridge, England, United Kingdom 2 months ago Graduate Customer Support Engineer – Biomolecular SolutionsCambridge, England, United Kingdom 2 months ago Cambridge, England, United Kingdom 3 weeks ago Cambridge, England, United Kingdom 1 year ago Support Services Officer, Custom Training Solutions (Contract)Cambridge, England, United Kingdom 21 hours ago Junior Hardware Support | Telecoms/Networking | CambridgeCambridge, England, United Kingdom 3 weeks ago Cambridge, England, United Kingdom 3 weeks ago Cambridge, England, United Kingdom 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr

Created: 2025-07-12