Client Success Manager

Job DescriptionJob Title: Client Success ManagerLocation: Cambridge, UK (and surrounding areas)Company: Clinked (www.clinked.com)About ClinkedClinked is a collaborative client portal platform built for businesses that need secure,branded, and powerful tools to communicate with their clients. Our SaaS platformenables file sharing, messaging, task management, and moreall in one place.We work with a global customer base ranging from financial services and legal firms toconsultancies and tech companies. Were growing quickly and are looking for a ClientSuccess Manager to build strong relationships and ensure our clients thrive withClinked.About the RoleAs a Client Success Manager at Clinked, you will be the key point of contact for ourclients post-onboarding. Your goal will be to drive product adoption, support usage,and foster long-term relationships that lead to renewals, upgrades, and advocacy.Youll work closely with the Sales, Product, and Support teams to ensure clients areengaged, successful, and satisfied.Responsibilities Serve as the main relationship holder for assigned clients throughout theirlifecycle Onboard new customers, delivering a smooth and engaging setup experience Provide proactive outreach, regular check-ins, and guidance on best practices Identify opportunities for account growth and expansion Monitor usage trends and flag churn risks early Advocate for customer needs internally and influence product roadmappriorities Collaborate with Support to resolve any escalated issues promptly Track key success metrics (adoption, NPS, renewal rates, etc.)Requirements 3+ years in a Customer Success, Account Management, or SaaS onboarding role Experience managing B2B client relationships, ideally in a SaaS or techenvironment Excellent communication and relationship-building skills Strong organisational abilities and attention to detail Proactive, client-focused mindset with problem-solving skills Comfortable working remotely with international teams and clients Fluent in English; other European languages are a plus Based in Europe with flexibility to accommodate different time zonesWhat We Offer Hybrid Role (3 days in Office + 2 Days at Home) Competitive salary and growth opportunities Friendly, collaborative, and international team culture Tools and training to support your development Regular virtual team catch-ups and occasional in-person meetupsHow to ApplySubmit your CV and a short message explaining why you're excited about the role atClinked. Links to relevant case studies or references from previous clients are a plus.

Created: 2025-07-03