Receptionist

Job Purpose To act as front-of-house when receiving visitors to the site, call handling (greeting, responding directly to queries, message taking for colleagues, forwarding calls, logging transport requests) and email management, petty cash management, filing and scanning of documents. Dimensions Staff: N/A Financial: Petty cash Other: Navision ERP, Quality Management System Principle responsibilities Attend to the receptionist desk and carry out the following activities: Communications: Receive and forward incoming phone calls to relevant employees, and taking messages when necessary Receive, forward or respond to incoming emails Distribute postal mail and small packages Make announcements over the shop floor tannoy as requested, including fire alarm warnings Meet, greet and direct visitors to sign-ins and receiving colleagues Issue customer satisfaction emails and receive responses Business Management Receiving, scanning and filing completed job cards, proof-of-delivery and any other associated documents Manage the petty cash, including cash movement and balance reporting to Head Office Receive and log customer transport requests on the company ERP Check the payment status of customers on hold prior to deliveries Control the car park barrier to permit vehicle entry Roll call for site evacuation Carry out all activities with reference to company operating procedures, data sheets, company MVV, group and site annual targets Follow company health and safety procedures 5S and housekeeping activities within the working area Additional duties End of day: lock up reception door and shutters Updating job procedures, instructions Limited stationary management Any other duties as requested by company managers Policies and procedures To abide by Company Employment, Quality, Health & Safety, Environmental and anti-corruption policies as identified in Company Handbook and supplementary policy documents Context Operating environment Production environment with fluctuating temperatures Framework and boundaries Business management systems (AS9100, ISO9001) and accreditations (Nadcap, customer-specific), legislation (REACH, COSHH, company law) Organisation This is a site-specific role. No travel around the UK is anticipated. Relationships Subordinate(s) N/A Superior(s) Department Managers, Site Director Contacts within Cambridge Department Managers, Department Supervisors, Purchasing, Quality, Maintenance, Transport, Sales Contacts outside Cambridge Head Office Accounts, other Site Receptionists Knowledge, experience, person specification Required: High school education or equivalent qualifications/experience; Maths & English GCSE grade C or above preferred. Required: Accurate typing Required: General IT literacy (emails, pdfs, Word documents, Excel spreadsheets) Please apply with your up to date CV! We endeavour to reply to every candidate, every time but if you havent heard back within 10 days please understand that you have unfortunately been unsuccessful for this position or the position has been filled. Please call the office or send an email to discuss other potential positions TPBN1_UKTJ

Created: 2025-07-01