Customer Success Advisor

Customer Success Advisor (x5 roles)£26,000 – £30,000 depending on experienceLocation: Hybrid – office-based in Edinburgh for the first month, then 3 days in-office / 2 days WFHHours: Mon–Fri, 9:00am–5:30pm (+ approx. 2–4 weekend days per year)Looking for a role where you can make a real impact, not just tick boxes?We’re are currently hiring five Customer Success Advisors to join a growing tech company in the travel and property space. Their platform helps short-term rental owners boost their bookings by streamlining how their properties are listed and managed across major booking platforms. In simple terms: they make hosting easier and more profitable.You’ll be part of a high-performing Customer Success team, working directly with property hosts to help them get the most out of the platform. This isn’t a sales role, but it’s all about driving performance, building relationships, and offering valuable advice that leads to real results.What you’ll be doing:Supporting hosts to improve their listings and drive more bookingsActing as a trusted advisor – offering best practices, data-driven insights, and guidanceReviewing performance and identifying opportunities for improvementHelping users navigate platform features confidentlyCollaborating with support, product, and marketing teams to share feedback and improve the customer experienceWhat they’re looking for:Around 2+ years in a customer-facing role – this could be customer success, support, account management, recruitment, travel, or salesComfortable working to KPIs or performance targetsStrong communication skills and a natural relationship builderAble to thrive in a start-up or fast-paced environment where things can change quicklySomeone who’s open to feedback, driven to deliver, and takes pride in their workValues quality, consistency, and genuinely wants to help customers succeedBonus if you have (but not essential):Experience with platforms like Airbnb, , or channel/property management systemsBackground in tech, tourism, booking platforms, or proptechConfident using CRMs or other digital toolsWhy it’s a great move:This is a brilliant opportunity for someone early in their career (or ready to step up) who wants to be part of something fast-moving and ambitious. The company is scaling quickly, meaning there’s real potential to progress and grow your role as the team expands.The culture is high-performing but supportive. You’ll be surrounded by people who care about doing great work, improving every day, and helping each other succeed.The Details:Location: Hybrid – office-based in Edinburgh for the first month, then 3 days in-office / 2 days WFHHours: 9:00am – 5:30pm, Monday–Friday (+ approx. 2-4 weekend days per year)Start date: ASAPSalary: £26,000 – £30,000 Benefits: Kicks in after probation (valued at ~£5k)Progression: Clear path for growth as the business expandsIf this sounds like the right kind of challenge, apply through Neulinx or send your CV to to find out more.

Created: 2025-07-24