Customer Service Administrator

Job DescriptionLooking to grow your skills in a supportive and fast-paced environment?Were seeking a reliable and detail-oriented Service Delivery Administrator to join a busy Customer Experience team in Bury. This role is ideal for someone who enjoys working behind the scenes to keep everything running smoothly providing essential support to ensure top-notch customer service.Whether you're building a career in operations, administration, or customer service, this is a great opportunity to develop your experience in the energy industry. Working hours: Monday to Friday, 8:30am 5:00pm Salary: Competitive + bonus + benefitsWhats in it for you:25 days holidayYearly bonus (based on company and personal performance)Flexi-time schemeFree on-site parkingWellbeing supportAccess to an on-site gymExciting social and team-building eventsKey Responsibilities:Provide administrative support to the Service Delivery CoordinatorsProcess Change of Tenancy (COT) requests within agreed SLAsAssist in resolving billing issues raised by managing agentsSupport the billing team with administrative tasks when neededEnsure accurate and complete data entry across internal systemsAssist with the preparation and delivery of Managing Agent reportsSupport ad hoc requests from Service Delivery CoordinatorsHelp deliver excellent aftersales support and customer careContribute to both regular and ad hoc reportingWhat were looking for:Strong organisational skills and ability to prioritise effectivelySelf-motivated and proactiveClear verbal and written communication skillsConfident with numbers and basic arithmeticComputer literate, particularly with Excel and OutlookExcellent attention to detailComfortable working independently and as part of a teamItd be great if you also have:Experience working in the energy industryAt least 12 months administrative experience Excellent attention to detailsExposure to account management or a similar support roleReady to apply?If youre a team player who thrives on organisation and accuracy, click apply now wed love to hear from you!

Created: 2025-06-17