Mental Health Admin Assistant/Receptionist - South East Staffs

Go back Midlands Partnership NHS Foundation Trust Mental Health Admin Assistant/Receptionist - South East StaffsThe closing date is 31 July 2025Working on a rotational basis at both Horninglow Clinic, Burton-on-Trent and St Michael's Court, Lichfield. Hours are 9 am-5 pm Monday-Friday Are you a confident communicator who prides themselves on strong and compassionate customer service? Would you thrive on providing a first class reception service at our mental health clinic and working within a very busy admin team? If so we would encourage your application, even if your experience looks a little different from what we have identified and you think you can bring a good work ethic to this role. Ideally you would hold an NVQ level 2 or equivalent qualification and/or experience, however this is not essential as full training is given. We support training and ambition with many of our Admin Assistants having been successful in achieving promotional posts within our Service or the wider Trust. Staff meet with the Admin Team Manager regularly for 1-to-1 supervision sessions and annual appraisals. Main duties of the jobTo be successful in this role you will be required be organised, professional and adaptable with a sound level of written and spoken English. This Receptionist/Admin Assistant role includes: Strong communication and customer service skills to welcome service users upon arrival Personal resilience to handle challenging telephone calls Completing a wide range of admin tasks from an electronic workflow inbox Scanning, uploading and copying. . Ability produce quality documents in a very busy environment . Good time management and prioritising work About usBy joining Team MPFT, you will be helping your communities and in return for this, we will support you by: Supporting your career development and progression. Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave. Extensive Health and Wellbeing support and resources If you work in our community teams, we pay for your time travelling between patients. Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates Salary sacrifice bikes up to £2k Free car parking at all trust sites Free flu vaccination every year Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met) And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people. Please note, we may be required to close this vacancy early if we receive a high volume of applications. Job responsibilitiesCheck out the videos below showcasing why you should grow your career here with us at MPFT: Why Work for Mental Health Services at MPFT - YouTube Development and Progression Within Mental Health Services at MPFT - YouTube Please see attached for the full job description and person specification. We welcome interested applicants with any questions to contact Denise Freeman Admin Team Leader on 07866 372490 or by email Person SpecificationQualificationsNVQ Level 2 in Business Administration (or equivalent level of administrative experience). Previous admin or customer service experience. ExperienceRelevant experience of working in an office environment Relevant experience of undertaking office procedures with minimal supervision. Previous experience of working within the NHS Experience of using RiO or a patient clinical system and dealing with the public SkillsProficient in the use of computer packages, including Microsoft Office Ability to produce documents and reports to a high standard from handwritten and audio transcription. Ability to work on own initiative and ability to prioritise workload in order to meet conflicting demands and deadlines Understanding of the importance of confidentiality and maintaining confidentiality. Demonstrate an understanding of the importance of effective teamwork Experience of minute taking Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer nameMidlands Partnership NHS Foundation Trust#J-18808-Ljbffr

Created: 2025-07-21