Service Quality Manager

Job Description Service Quality Manager (Private Care Homes)Location: Lowestoft, Suffolk (covering Norfolk & Suffolk) Salary: 55,000 per annum Package: Excellent performance-related bonus | Monthly car allowanceI am working with an well-established and growing care provider to recruit an experienced Service Quality Manager. This is a senior, influential role focused on ensuring consistently high standards of care across a diverse portfolio of services, including elderly care, homecare, and specialist care services. The role is predominantly field-based across Norfolk and Suffolk, with occasional travel to other locations as required. The Role As Service Quality Manager, you will play a pivotal role in driving quality, compliance, and continuous improvement across services. Working closely with senior leaders, operational teams, and registered managers, you will support and challenge teams to deliver outstanding, person-centred care that meets regulatory and organisational standards. Key responsibilities include:Monitoring, assessing, and improving service quality across multiple care settingsEnsuring compliance with CQC regulations, particularly within homecareSupporting managers through audits, inspections, and action planningEmbedding a culture of excellence, accountability, and continuous improvementProviding clear guidance, coaching, and leadership to operational teamsReporting to: Senior Operations Leadership / Director of Service QualityAbout You To be successful in this role, you will bring:Proven experience in a quality, compliance, or governance role within health or social careStrong working knowledge of CQC homecare regulations and standardsExcellent leadership, communication, and stakeholder engagement skillsA proactive, solutions-focused approach with strong decision-making abilityHigh attention to detail and the ability to manage competing prioritiesA genuine commitment to person-centred care and quality improvementA full UK driving licenceWhats on Offer This organisation is committed to supporting its people and recognises the link between staff wellbeing and high-quality care outcomes. You can expect:A comprehensive induction and structured training programmeClear opportunities for professional development and career progressionA supportive, values-led working environmentBenefits PackageExcellent performance-related bonusMonthly car allowance25 days annual leave plus bank holidaysLoyalty bonus up to 5 additional annual leave days with length of serviceCompany pension schemeEmployee Assistance ProgrammeEmployee Wellness & Health Assured programmeBlue Light Card (enrolment fee reimbursed)Full DBS disclosure paid forEmployee benefits and discount schemeMeridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.JBRP1_UKTJ

Created: 2026-01-25