Technical Account Manager

Technical Account Manager – Enterprise SaaSEdinburgh preferred (London / Remote considered)£60k–£70k baseEnterprise SaaS | Client Delivery | Technical Relationship ManagementA high-growth enterprise SaaS business is hiring a Technical Account Manager to support a portfolio of complex, high-value clients operating in regulated and high-stakes environments.This role is ideal for someone who enjoys being the technical anchor for customers — combining product knowledge, service delivery, and relationship management to ensure long-term success and retention.The OpportunityThe platform supports critical workflows where reliability, security, and precision are essential. Customers are sophisticated, highly engaged, and expect a trusted technical partner — not just reactive support.You'll work closely with senior internal stakeholders and act as a bridge between customers, technical teams, and commercial functions, helping clients get the most value from a complex SaaS product.What You'll Be DoingActing as the primary technical contact for a set of enterprise customersSupporting account plans, customer health, and long-term engagementHelping customers optimise usage, configuration, and adoptionManaging technical queries and escalations, coordinating internal teams as neededContributing to service improvements and product feedback loopsSupporting expansion opportunities through strong technical credibilityThis is a hands-on role where attention to detail, ownership, and calm problem-solving matter.What They're Looking ForExperience in a technical, customer-facing role within a SaaS businessStrong stakeholder management skills with enterprise or institutional clientsComfortable discussing integrations, configurations, and SaaS platforms at a practical levelAble to translate technical detail into clear, customer-facing outcomesOrganised, proactive, and confident working across multiple teamsBackground in complex, regulated, or professional-services environments is beneficialWhy This Role Stands OutEnterprise customers with long-term relationships and high engagementA trusted, senior-facing role with real influence on customer experienceCollaborative culture across product, engineering, and commercial teamsFlexible working model with an Edinburgh preference£60k-£70k basic

Created: 2026-02-05