Onboarding Advisor

We’re building something betterThis role is in NatWest BoxedAt NatWest Boxed, we’re a high performing team that’s always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.Job DescriptionJoin us as an Onboarding AdvisorThis key role will see you managing the end-to-end onboarding process for new and existing clientsYou’ll be liaising with clients and customers to gather the right information needed to provide a seamless onboarding experience for various productsThis is an opportunity to become a subject matter expert and develop your career with professional qualifications which we’ll support you withWhat You'll DoAs an Onboarding Advisor, you will play a critical role in ensuring the integrity and compliance of new customer relationships by verifying identity and performing thorough due diligence checks. In this role you'll be working on a range of CDD operational tasks. You may support either Mettle, our business banking proposition, or Boxed, our banking-as-a-service (BaaS) proposition, or both.Day-to-day, you’ll be:Ensuring that you follow all regulatory and NatWest Bank and NatWest Boxed standards, policies and operational proceduresMaintaining accurate record keeping and manage your workflow across various workstreams across CDDOwning your self-development and ensure you actively participate in training and accreditationCommunicating clearly and with empathy both internally within the organisation and externally with customers, clients and stakeholdersThe Skills You'll NeedWe’re looking for someone with experience of working in a bank or financial services role.Additionally, you’ll demonstrate:Experience of providing a high level of client serviceAn understanding of onboarding and KYC processesThe ability to carefully review and verify documents, to ensure all information is accurate and complete.Strong verbal and written communication skillsFamiliarity with software and tools to efficiently process and maintain client records in a CDD environment.

Created: 2025-12-12