Customer Service Administrator

Job DescriptionAbout ERSGFounded in 2008, ERSG has established itself as a market leader in providing workforce solutions in the energy sector. We collaborate with major international companies and smaller independent businesses to facilitate their projects throughout the entire project lifecycle. Headquartered in London, ERSG has grown from 5 staff in 2008 to over 200 today, with offices across Europe, Asia and North America.Find out more about us at Careers at ERSGersg are currently looking for a Customer Service Administrator to join our growing Operations team. This position will provide you with the opportunity to gain core skills and experience in a customer service department, with training provided. As a fast-growing company, ersg pride ourselves on supporting staff who demonstrate commitment and initiative to develop their careers with us.Responsibilities include:Logging new queries onto our in-house systemNostrumTake ownership, fully investigate & resolve client sales invoice & contractor queries in a timely manner this could entail liaising by phone or email with other Support departments and Sales teams within ersg as well as directly with clients, contactors & payroll companiesHave a good understanding of accounting processes in relation to invoicing, credit notes & purchase ordersProcessing corrections to sales invoices and pay remittances on the payroll system Intime (RSM)Ensure any new client invoicing processes are set up & all key stakeholderss are awareTo build and maintain excellent relationships with other key stakeholders from around the businessGenerating weekly & monthly sales invoices as per client instructionsUploading sales invoices on to the clients own portalsAssisting the Payroll & Operation Support teams on an ad-hoc basisAbout you:1+ years customer services experienceIntime (RSM) experience (Desirable)Excellent attention to detail and accuracy in processing complex scenariosCan demonstrate ability to use initiative to effectively troubleshoot and problem solveThe ability to balance and prioritise duties in a manner that allows all deadlines to be metGood Outlook & Excel knowledgeGood spoken and written communication skillsKnowledge/understanding of Purchase Orders and invoicingAbility to work independently and collaboratively in a team environmentA flexible and adaptable individual with a can-do attitudeBullhorn and/or Sage experience (Desirable)BenefitsPerformance based annual bonusCompany incentives throughout the yearClear career progression1 day per week WFHGreat company culture and colleagues This role would be office based 4 days per week

Created: 2025-07-06