Aftersales Key Account Manager (Customer Service)

Basic Function: Based in the North of England and supporting Scotland, the Key Account Manager position supports customer with improving vehicle uptime, track fleet performance, identify trends, define action plans for improvements in necessary areas. Working in partnership with the dealer network to ensure customer is fully satisfied with the service provided by the brand.Key Responsibilities:Customer centricity is at the core of our organisation, you will provide a first class support function to our customers. To administer operational support on effectively managing their commercial fleet, connecting with key Business Executives and stakeholders. You will liaise with cross-functional internal teams, including but not limited to Parts, Sales, Quality, Engineering and our dealer partners with the aim of a first class customer experience.Core Responsibilities:Operating as the lead point of contact for any and all matters specific to your accountsBuild and maintain strong, long-lasting customer relationshipsRespond to in-life service, support, and technical queries by facilitating remedial actions and managing various support programsEnsure service dealers adhere to SLA's and investigate any non-complianceArrange meetings between the customer, service dealers and repair agents to manage the necessary day to day relationships and challenges of running commercial vehicles.Produce high quality visit reports, generate, and track account projects ensuring programs run to time and allocated budgetGenerate and present monthly and quarterly performance reporting packs for your assigned accountsManage defined commercial support budget Job requirements and qualifications:Proven work experience as an Aftersales Account Manager, Key Account Manager, or relevant role within the Automotive IndustryExcellent communication and interpersonal skills, ability to develop productive partnerships, communicate, present and influence key stakeholders at all levels of an organisationHigh level of business planning, organisational & problem-solving skills in a pressurised environmentStrong analytical ability to interrogate data, understand trends and ability to drive necessary actions based on completed analysisExperience delivering client-focused solutions to support customer needsProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailHighly motivated with drive & determination to succeed & willingness to adapt to changeA good degree of technical knowledge in commercial vehicles, although a technical qualification is not required it is desirableStrong commercial acumen and presentation skills, particularly with Excel, PowerPoint & word etcThe role will be field based with 40-50% of the time spent with Dealers or CustomersOvernight stays will occasionally be requiredAbility to work in the UKFull clean driving licenceIt is a condition of employment that employees may be required to undertake such other duties as may reasonably be required of them. Furthermore, it may be necessary to change the roles and responsibilities from time to time. Iveco management reserves the right to implement such changes.Competencies and Key Behaviours:Organisational and problem-solving skills in a pressurised environment.A strong individual with an analytical and problem-solving mind-set.A proven ability to juggle multiple management projects at a time Aftersales experience Benefit Package:Competitive Base Salary25.5 days holiday (plus bank holidays)Private Health Care options including dental coverContributory pension scheme starting at 3% employee and 6% employer contribution (via salary sacrifice scheme)Life Assurance commencing at x4 your salaryCompany Bonus Plan (terms and conditions apply)Company Job Car from our Stellantis range, plus options for personal usePlus many other flexible benefitsThis will be a role offering constant learning, working as part of a committed and collaborative team. We are very passionate about what we do and, therefore, the successful candidate will be focused and capable of delivering in a fast-paced and time-constrained environment.At Iveco Group, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected, and empowered. Guided by our core value of “We Contribute Diverse Strengths,” we welcome talent from all backgrounds and experiences. We believe in learning through collaboration, acting with integrity, and driving innovation together. If you’re passionate, curious, and ready to grow in a supportive team environment, we encourage you to apply.

Created: 2025-07-23