Interim Head of Product - Customer Care

My client brings net-zero to within everyone’s reach.Their intelligent platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all.What will I be doing?As the Interim Head of Product for Customer Care, you will lead the strategy and execution of the Agent Experience and Customer Contact as a Service (CCaaS), and Customer Self-Service Experience.These products are mission-critical to our vision and objective to enable global energy retailers to provide exceptional, AI-driven, and cost-efficient customer service. Your responsibilities will include:Owning and refining the global strategy and roadmap for Customer Care productsDriving delivery of in-flight development milestones and evolving the product strategy as we learn from customer adoptionCollaborating with Commercial, Design, and Engineering teams to refine the go-to-market strategyRepresenting us in external engagements, conferences, and client meetingsManaging and developing a talented team of product managers while contributing to the broader product communityAbout YouYou are a seasoned product leader who can hit the ground running in a dynamic, fast-paced environment.(Must have) Experienced in managing and scaling multiple product teams, with a minimum of two years experience as a Head of Product mentoring and coaching a team of Product ManagerSkilled in defining and delivering product strategy, roadmaps, and outcomesExperienced in managing and scaling multiple product teamsPassionate about end-user experience, particularly in operational and contact centre environmentsHighly analytical, resourceful, and hands-on, with a strong focus on outcomesAn excellent communicator who can influence senior leadership and external stakeholdersKnown for building strong internal and external relationshipsComfortable with travel for key client and industry engagementsWhat will set you apartPrior experience as a Head of Product managing multiple product teamsStrong commercial acumen, particularly around go-to-market strategy and pricingBackground in energy retail operations and contact centres (CCaaS)Experience leveraging AI to enhance customer experiencesFor more information on this and similar positions please apply for a confidential discussion.

Created: 2025-07-23