Helpdesk Consultant (Full-Time)

Helpdesk Consultant (Full-Time) page is loaded Helpdesk Consultant (Full-Time) Apply locations Bristol (Harbourside) time type Full time posted on Posted 2 Days Ago time left to apply End Date: July 29, 2025 (4 days left to apply) job requisition id R7769 Excited to grow your career?Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you! About the role We have a new position open for a Helpdesk Consultant to join our leading financial helpdesk, either in our Investment or Pension department. You’ll be the first point of contact for our 1.8 million clients and support them through inbound calls and written correspondence. This is not a sales role. You’ll receive in-house training and work across the business to be able to help clients with complex operational, investment-based or pensions and retirement-based queries. This role would suit someone who has experience in service-related roles, and who is looking to develop their professional career in Financial Services and Wealth Management. This role is the first step to develop your career in aWealth Management company.You will join our tailored training programme that involves side-by-side coaching, interactive workshops on HL’s products 'services, the systems we use and much more. Testimonial from our recently promoted Helpdesk Consultant.Archie who has been recentlypromoted to Team Leader."I have benefited from both the in-house training as well as the encouragement and sponsorship of both the company and my managers to undertake external qualifications. There is a clear progression path internally and resources are made easily available to plot your own career journey yourself. One unexpected benefit is the ability to gain mentorship from another member of the company with great experience and tutorship that they are happy to share." Charlie who has been promoted to Head of Pension Helpdesk."Starting my career at HL's Helpdesk was a fantastic opportunity for me. It allowed me to gain a comprehensive understanding of our business, products, clients, and the broader financial landscape. The skills and knowledge I acquired during my time on the Helpdesk propelled my progress across various departments." Salary Starting salary from£25,070 full-time(37.5 hours), permanent contract, please see below for details about some of the benefits we offer. What you’ll be doing Your responsibilities for this role are: Helping clients make the most of their money and improve financial resilience for them and their familiesSolving client queries on HL’s investments, products and services by phone, email or virtual chatsDelivering a tailored, professional, empathetic, and outstanding level of service at every interactionWorking collaboratively with other teams within the business and external companiesSupporting the team's risk and control activities to ensure good client outcomes and risk management cultureAbout you We invest in our teams – we don’t require you to have a background in financial services. A successful candidate must: Possess a growth and learning mindsetBe ambitious and resilientThrive under pressureBe results driven, motived by performanceWe are looking someone who is able demonstrate ability in the following areas: Communication skills such as answering calls and responding to clients’ emailsEnjoys working in a fast-paced work environment, with the ability to work to tight deadlinesHave a collaborative approach to work, willing and able to work with other team members to complete tasksOrganised approach with the ability to prioritise tasks and workload effectivelyAble to use MS office (Outlook, Word, Excel)Interview process In-person assessment centre including interview and tasks. Working Schedule This role is based in our Bristol head office, BS1 5HL. The working hours we offer are Monday to Friday between 8am to 6pm with one in three Saturdays from 9.30am to 12.30pm, you will have a rota within these hours. We support hybrid working once you have successfully completed your training and have passed your probation. Why us? Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus * and annual pay review 25 days * holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday ** Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance* Health care cash plans - including optical, dental, and out patient care Health screening programme Help@hand - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness provider s and w ellness c oach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches T wo paid volunteering days per year * dependant on role level ** only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.About UsHargreaves Lansdown is the UK's number one platform for private investors. Our purpose is to empower people to save and invest with confidence, and today, we are trusted with more than £120 billion by over 1.7 million clients. We are based in the heart of Bristol now with over 2,000 colleagues. We believe we have a workplace like no other, with constant learning, dynamic teams and a great ethos. We're steered by our core values that promote service, quality, innovation, and opportunity in everything we do. For more information about careers at HL and to see all our vacancies, please visit our careers website .#J-18808-Ljbffr

Created: 2025-07-26