Client Relationship Executive

Job Description Are you someone who enjoys building relationships, helping customers, and turning enquiries into great outcomes? This is a fantastic opportunity for a Client Relationship Executive to join a growing team, focusing on inbound enquiries, developing client relationships, and delivering excellent ongoing service.What youll be doingAs the Client Relationship Executive, youll play a key role in managing inbound enquiries and maintaining strong relationships with existing customers. Youll help convert enquiries into new business, support clients with their needs, and ensure they receive a high level of service throughout their journey.Day to day youll:Respond to inbound enquiries via phone, email, and online channelsBuild relationships with clients and understand their needsRecommend the most suitable services and explain key benefitsManage the process from enquiry through to confirmed saleMaintain accurate client records in CRM and billing systemsContact existing clients to support renewals and identify additional opportunitiesHandle customer queries and complaints professionally and efficientlyWork closely with internal teams such as Finance, AML, and MarketingShare feedback on client needs and trends to support business improvementWhat experience youll needExperience in customer service, client relationship management, account management, or inbound salesStrong communication and interpersonal skillsA confident and professional telephone mannerGood organisational skills and attention to detailExperience using CRM systems and managing customer informationA proactive and positive approach to working with clientsWhat youll get in returnSalary up to 32,000 plus 10% bonusHybrid working pattern (3 days in the office, 2 from home)A supportive and collaborative team environmentA varied role combining customer relationships and inbound enquiriesOpportunity to grow and develop within a growing businessWhats nextIf you enjoy working with people, building relationships, and delivering excellent service, wed love to hear from you.Apply now or get in touch with Dom for more information.

Created: 2026-03-20