Head of Marketing

Job DescriptionHead Of Marketing Job Type: 12 FTC Maternity CoverSalary: Competitive salaryLocation: Bristol 2-3 days In the officeConsultant: Mags RendeSpecific Role Requirement: Experienced in B2B/Tech/SaaS marketingThe Company DRC are delighted to be working with a company who are revolutionising the way organisations connect with their customers and employees through next-generation technology solutions. Their speciality lies in Hosted Contact Centre (CCaaS) and the customer experience (CX) solutions, partnering with industry giants like Zendesk, Amazon, NICE, and Calabro to deliver truly innovative customer engagement platforms.Transforming Customer EngagementAs a trusted leader in CX solutions, they empower businesses to forge connections with their customers. Their expertise enables them to provide software and services that transform customer engagement, enable businesses to support and empower their workforce, and boost overall operational effectiveness.The RoleWe are seeking an experienced and strategic Head of Marketing to cover a 15-month maternity leave.The Head of Marketing is responsible for defining and executing a marketing strategy that drives business growth, strengthens brand equity, and supports commercial success. The role is accountable to both internal stakeholders across the company, and external vendor partners who invest in joint marketing initiatives. It requires a strategic thinker with strong operational execution, stakeholder management, and cross-functional alignment skills.Key Responsibilities Design, lead and deliver annual marketing strategy that elevates the companys external profile, and directly contributes to pipeline and growth goals.Secure co-marketing investment from key vendor partners (e.g., NICE, Amazon, Zendesk) and ensure delivery of high-impact shared campaigns that meet shared KPIs.Monitor marketing performance and impact against core business objectives, report on KPIs to both internal and external stakeholders, and continuously optimise based on insights.Own and manage the marketing budget (6-figure), ensuring efficient allocation of resources across campaigns, tools, and events, while maximising ROI and meeting both internal and vendor expectations. Track all spend and ensure adherence to required budgets.Oversee and support with hands on logistics surrounding the delivery of industry events and customer showcases to drive engagement and lead generation.Oversee and support with the creation of compelling content including newsletters, case studies, and promotional materials tailored to their customer base.Oversee, create and manage a suite of internal enablement materials - including datasheets, brochures, and PowerPoint decks - that support the sales team in articulating the companys value proposition and solutions.Line manages the Marketing Manager, providing strategic direction, coaching, and performance oversight to ensure delivery of marketing objectives.Work with an external agency to manage public relations efforts to enhance the company's public image and manage media relations. Skills & ExperienceExperience in B2B, Technology or SaaS Marketing is highly desirable even better if youve got experience across the CX/Contact Centre industry!Comfortable operating in a fast-paced, cross-functional environment with multiple stakeholders and priorities.Exposure to channel/partner marketing programs is desirable but not essentialExperience with HubSpot CRM and CMSExperience with the Adobe Creative Suite InDesign/Photoshop/Illustrator etc Why Join ?They are thrilled to be certified as a "Great Place To Work", with 98% of their employees reporting that they feel warmly they welcomed upon joining their company. This certification is the most definitive "employer-of-choice" recognition, based entirely on employee feedback about their workplace experienceInnovation at the Core: Be part of a team that's shaping the future of customer engagement technology.Collaborative Environment: Work alongside industry experts and leading technology partners.Professional Growth: Develop your skills in a rapidly evolving field with ample learning opportunities.Impactful Work: Contribute to solutions that make a real difference in how businesses operate and serve their customers.Welcoming Culture: Experience a workplace where you're valued from day one, as attested by our Great Place To Work certification. What nextCurious to know more and discuss the company opportunity, and their benefits further? Apply below and Mags Rendle will be in touch to answer all your questions.The Digital Recruitment Company is an Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. To apply for this role please contact us at: Mags Rendle 0203 640 2133 [email protected] www.digitalrecruitmentcompany.com

Created: 2025-07-06