Customer Support Agent- Payroll

AsaPayrollCustomerSupportAgent,you'llrepresentZellisinbothinternalandcustomer-facinginteractions,deliveringhigh-quality,multi-channelsupportforoursoftwaresolutions.YoullworkwitharangeofstakeholdersHR/Payrollmanagers,Finance,ITprofessionalstoresolveissues,improveservicedelivery,andenhancethecustomerexperience. Wewillprovidefullproducttraining,supportedbyyourteam,butyoullneedtobetechsavvyideallywithaPayrollbackgroundandathirsttolearnwithinterestindevelopingacareerinasoftwaresupportenvironment. KeyResponsibilities TechnicalSupport :ProvideexpertpayrollrelatedsupportacrossZellisproducts,resolvingsoftwareanddata-relatedissues,andcontributingtoproductimprovement. CaseManagement: HandlePayrollrelatedsupportcasesthroughtoresolution,ensuringtimelycustomerupdatesandSLAcompliancewhiledeliveringapositivecustomerexperience. KnowledgeSharing :KnowledgeArticlecreation. Collaboration :Provideinputinsupportteaminmeetings,followdefinedsupportprocedures,andhelpdrivecontinuousimprovement. Travel&Flexibility :OccasionaltraveltoZellis/customermayberequired.Occasionalon-callsupport(evenings/weekends)onarotabasis. Skills&Experience PriorexperienceinaPayrollprocessing,advisoryorcustomersupportrolewithdemonstrableknowledgeofPayrolllegislationandbestpractice Provenexperienceincustomerserviceorcustomersupportrole ProficientwithPayroll&casemanagementsoftwareaswellastheMicrosoftsuiteofproducts ExperiencewithSLAs,KPIs,andcustomersatisfactionmetrics(e.g.,NPS) ApositiveandcuriousmindsetforAI-firstworking,embracingtheimpactthat'human+AI'canbringtotheworld.YoullhavestartedtouseAIinaworkand/orpersonalsetting,withabasicunderstandingoftheprinciplesofAIanditspositivepotentialandadesiretolearn Benefits&Culture AtZelliswecreatemarket-leadingHR&Payrollproductsandservices,topowerexceptionalemployeeexperiencessothatyouandyourpeopledobetter.Ourmulti-award-winningproductspayoverfivemillionemployeesayear,withalmosthalf(42%)oftheFTSE100,50%ofthetopretailersand30%ofthetopuniversitiesintheUK&Irelandascustomers,makingusthelargestproviderofPayrollandHRsoftwareandmanagedservices. Ourvisionistobetheclearleaderinpay,reward,analytics,andpeopleexperiences.We'repassionateaboutcreatinganenvironmentwherepeoplewanttojoin,belongto,andbepartofaprogressiveorganisation.Ourvalues,whichweredefinedwithinputfromallofour2,000colleagues,weliveandbreatheeveryday: Unstoppabletogether. Alwayslearning. Makeitcount. Thinkscale. Ourpeoplearecriticaltoourongoingsuccess;wereproudofourinclusiveculturethatgivesyoutheplatformtogrow,challengethestatusquoandplayacrucialroleinfurtherenhancingourmarketpositionastheleadingproviderofHR&Payrollsoftwareandservices.WithZellisyoullhavethechancetostretchandchallengeyourselfinanenvironmentthatsvaried,flexibleandhugelysupportive. Wealsolovetorewardandrecogniseourbrilliantcolleagues.Aspartofyourbenefitspackage,youllreceive: Acompetitivebasesalary. 25daysannualleave,plusyourbirthdayoffandtheopportunitytobuyadditionalholiday. Privatemedicalinsurance. Lifeassurance4xsalary. Enhancedpensionschemewithcompanycontributionsupto8.5%. Ahugerangeofadditionalflexiblebenefitsacrossfinancial&personalwellbeing,lifestyle&leisure. TPBN1_UKTJ

Created: 2026-02-07