Customer Service - Senior Personal Banker

Job Description Join us as a Senior Personal Banker in BristolYoull proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protectionWith no two days the same, you can expect lots of variety as you help us deliver a banking service thats beyond whats expectedWell support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programmeThis is a part-time position, 17.5 hours per weekThis job does not meet Skilled Worker visa sponsorship requirementsWhat you'll doAs a Senior Personal Banker, youll be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience.Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health check, youll make sure they're fully informed when it comes to the products and services we offer.Day To Day, Youll BeMeeting and supporting customers via video banking from home or face to face in a branchConducting Financial Health checks and reviewing customer accountsIdentifying products and services that are right for our customers, helping them to make the most of their money and savingsIdentifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protectionCompleting outbound care calls to customers to grow and maintain the relationshipThe skills you'll needWere looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. Youll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser youll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.Well Also Be Looking For You To DemonstrateExperience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfactionThe ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care callsThe ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstancesExcellent communication and interpersonal skills with a genuine interest in building relationshipsExcellent planning and organisational skillsHow we'll reward youYoull join us on a competitive salarystarting of 26,350, pro rata for the hours you work.Youll Also Benefit FromA range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programmeA generous holiday entitlement of 36 days, pro rata for hours workedA monthly contribution to your retirement fundTo find out more about the benefits we offer, check out our rewards and benefits page.What else you need to knowYour working patternYoure joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. Youll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.Your learning journeyYour journey starts with a comprehensive training programme where youll gain a range of new skills, and the confidence to use them. Youll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.

Created: 2025-12-18